SureStay Hotel by Best Western Guam Airport South (SureStay Hotel by Best Western Guam Airport South)

I am so glad to share our experience at the SureStay Hotel! All the attendees were so friendly and respectful. As a bonus, we forgot an important item in the room but didn't realize it until we were at the airport and couldn't go back to get it. This was around 2 a.m. I called the hotel; they located the item in the lost and found area, and they were kind enough to arrange to have it shipped to another country. I am sharing this because we might think hotels for 1 or 2 nights are all the same, but the real difference is in the service we receive when we really need to solve a problem! Thank you so much; we truly appreciate your hospitality!

房間很好，很舒適，打來落地窗，就能看到綠色的植物，還有紫紅色的花朵，還有蝴蝶

Although the hotel is located close to the airport, it requires about a 10-minute drive, and a vehicle is essential due to the actual travel distance. The check-in process and all facilities were excellent—clean, well-maintained, and overall satisfactory. It is a highly suitable choice for a one-night stay.

새벽 체크인이라.. 싼값에 하루 묵었는데 그냥 그값 딱 그정도입니다^^ 하루 잠만 자기에는 안성맞춤!

飯店雖然離逛街的地方較遠但週邊機能不差，有購物超市也有加油站

The worst stay I've ever had ! When I arrived the room, the 1 light bulb is missing, the phone was not working. I have to went down to the reception and reported that. The receptionist had an unhappy face. The shower water comes on and off, it just suddenly stopped when I try to adjust the temperature. I dare not to touch it before I finished the shower. The day time receptionist stopped me to leave when my transportation comes, he said the bed frame is broken. I told him how can I break the bed frame? He said:" Did I said you break the bed frame?" So why you stopped me to leave and tell me so? If you doesn't means that why you telling me so? He just kept repeating "Did I say you broke the bed frame ?" When I went back to the room, I've found out that's the bed I didn't sleep with. I told the staffs that I was alone in the room last night and I didn't sleep on that bed. They kept asked me some nonsense questions. That's only you stay in the room? Who was the technician guy's name who came to fixed the lamp? Actually the found that the bed frame was broken long time ago! The hotel is in the middle of no where that's only 1 KFC available in walking distance. All the facilities looks old and barely functioning. The do provide service but just simple and cold breakfast in pack

這麼比喻好了，這家酒店大概就是縣城的漢廷 但性價比低。雖然就在機場旁邊，但是距離還不如住杜夢灣。這旁邊倒是有肯德基，本地超市走路要15分鐘，但還是建議開車。 酒店床中間凹陷，廁所水超小。 優點可能是冷氣夠強 泳池雖然看起來不錯但是疏於清理。 整體來說，要有強大的心理準備。不然會後悔

The place is better than the previous hotel that we stayed last 2023. The front desk was very helpful.

房間很差，假窗戶，沒有被子，床單當被子，接近700塊的價格，這是給人住的酒店，熱水器也是壞的，沒有熱水洗澡，孩子們都病了。非常讓人生氣，嚴重譴責該酒店

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