Loved the personal hot spring. Room was good but a little dim. Without a car you will find it hard to reach as hotel is at the top of a hill.
The stay was overall satisfactory but my experience was dampened by front desk service staff Hiroki Endo.
We checked in around 7/8PM and our check-in was handled by Mr. Endo, the process was smooth but the nonchalant and accusative tone he used must be rectified. We booked a room for two but in the system it said 3 persons, I don't know how this seems like an issue because if anything it means I paid for an extra pax. From there, his attitude turned cold and he wore an extremely displeased look on his face, his replies were less than satisfactory and massively brought down the high service standards of Japan. I was tempted to sound my displeasure but was too tired from the day to confront him.
訪客
家庭旅遊
含榻榻米區域雙床房（可住2-5人）， 富士山景帶露台
入住於2024年04月
3.5
不錯
評價於：2024年04月09日
とても素敵なお部屋でした、アメニティが人數分足りなかったのでそこだけ惜しかったです、、！
訪客
夫妻／情侶
含榻榻米區域雙床房（可住2-5人）， 富士山景帶露台
入住於2024年02月
4.2
很好
評價於：2024年02月27日
Very nice view with the premium service appreciate that and the environment is very clean but the transportation is not friendly I will be appreciate that if there are frequent free shuttle bus service from hotel to train station❤️🗻⚡️
Our room has a Mount Fuji view, which was great!
However, the location of the hotel is situated on the hill, so May not be so convenient for travellers who don’t drive. Also, if you want to go to the public onsen within the hotel, you will have to take the shuttle bus, which is a bit inconvenient.
However, overall this hotel is still a good choice!
The place is amazing, own onsen in your room, and there is an amazing view of Fuji. The only problem is that there any restaurants for this hotel that doesn’t require a reservation prior to your check in, so if you need any food, you need to go to the hotel next-door. Other than that is a very good experience, very spacious room for your family or your friend, and it’s a great chance for you to get near nearer
to the nature.
Loved the personal hot spring. Room was good but a little dim. Without a car you will find it hard to reach as hotel is at the top of a hill.
The stay was overall satisfactory but my experience was dampened by front desk service staff Hiroki Endo.
We checked in around 7/8PM and our check-in was handled by Mr. Endo, the process was smooth but the nonchalant and accusative tone he used must be rectified. We booked a room for two but in the system it said 3 persons, I don't know how this seems like an issue because if anything it means I paid for an extra pax. From there, his attitude turned cold and he wore an extremely displeased look on his face, his replies were less than satisfactory and massively brought down the high service standards of Japan. I was tempted to sound my displeasure but was too tired from the day to confront him.
訪客
家庭旅遊 含榻榻米區域雙床房（可住2-5人）， 富士山景帶露台
入住於2024年04月
3.5
不錯
評價於：2024年04月09日
とても素敵なお部屋でした、アメニティが人數分足りなかったのでそこだけ惜しかったです、、！
訪客
夫妻／情侶 含榻榻米區域雙床房（可住2-5人）， 富士山景帶露台
入住於2024年02月
4.2
很好
評價於：2024年02月27日
Very nice view with the premium service appreciate that and the environment is very clean but the transportation is not friendly I will be appreciate that if there are frequent free shuttle bus service from hotel to train station❤️🗻⚡️
Our room has a Mount Fuji view, which was great!
However, the location of the hotel is situated on the hill, so May not be so convenient for travellers who don’t drive. Also, if you want to go to the public onsen within the hotel, you will have to take the shuttle bus, which is a bit inconvenient.
However, overall this hotel is still a good choice!
The place is amazing, own onsen in your room, and there is an amazing view of Fuji. The only problem is that there any restaurants for this hotel that doesn’t require a reservation prior to your check in, so if you need any food, you need to go to the hotel next-door. Other than that is a very good experience, very spacious room for your family or your friend, and it’s a great chance for you to get near nearer
to the nature.
訪客
其他
含榻榻米區域雙床房（可住2-5人）， 富士山景帶露台
入住於2024年06月
匿名用戶
與朋友同行
含榻榻米區域雙床房（可住2-5人）， 富士山景帶露台
入住於2024年04月
JOEY San
夫妻／情侶
含榻榻米區域雙床房（可住2-5人）， 富士山景帶露台
入住於2024年05月
Abel17
夫妻／情侶
可疊加單人床雙床房（可住2-3人）， 富士山景（無露台）
入住於2024年03月
訪客
家庭旅遊
含榻榻米區域雙床房（可住2-5人）， 富士山景帶露台
入住於2024年04月
訪客
夫妻／情侶
含榻榻米區域雙床房（可住2-5人）， 富士山景帶露台
入住於2024年02月
Han Hsi
夫妻／情侶
入住於2023年09月
匿名用戶
家庭旅遊
入住於2023年09月
匿名用戶
家庭旅遊
入住於2023年07月
Alan
夫妻／情侶
入住於2022年12月
訪客
其他 含榻榻米區域雙床房（可住2-5人）， 富士山景帶露台
入住於2024年06月
匿名用戶
與朋友同行 含榻榻米區域雙床房（可住2-5人）， 富士山景帶露台
入住於2024年04月
JOEY San
夫妻／情侶 含榻榻米區域雙床房（可住2-5人）， 富士山景帶露台
入住於2024年05月
Abel17
夫妻／情侶 可疊加單人床雙床房（可住2-3人）， 富士山景（無露台）
入住於2024年03月
訪客
家庭旅遊 含榻榻米區域雙床房（可住2-5人）， 富士山景帶露台
入住於2024年04月
訪客
夫妻／情侶 含榻榻米區域雙床房（可住2-5人）， 富士山景帶露台
入住於2024年02月
Han Hsi
夫妻／情侶
入住於2023年09月
匿名用戶
家庭旅遊
入住於2023年09月
匿名用戶
家庭旅遊
入住於2023年07月
Alan
夫妻／情侶
入住於2022年12月