We had to change our plans last minute due to inclement weather and elderly unwell. However, despite cancelling on the morning of the first night, hotel refused to accommodate to cancellation when contacted by 永安. We tried calling the hotel all morning but could only get through in the afternoon. we also emailed them explaining our situation. Hotel staff refused to cancel our booking and we were charged for 4 nights even though we could not make it and informed that we were prepared to pay for 1 or 2 nights’ stay. There is also no reply via email from the hotel.
Due to this unkind inflexibility, lack of empathy and service excellence, and difficulty to contact hotel, we are afraid to try this hotel the next time.
Would like to commend 永安 for their excellent service in rendering assistance to negotiate with the hotel and offer of a small amount of 永安 credits.
We had to change our plans last minute due to inclement weather and elderly unwell. However, despite cancelling on the morning of the first night, hotel refused to accommodate to cancellation when contacted by 永安. We tried calling the hotel all morning but could only get through in the afternoon. we also emailed them explaining our situation. Hotel staff refused to cancel our booking and we were charged for 4 nights even though we could not make it and informed that we were prepared to pay for 1 or 2 nights’ stay. There is also no reply via email from the hotel.
Due to this unkind inflexibility, lack of empathy and service excellence, and difficulty to contact hotel, we are afraid to try this hotel the next time.
Would like to commend 永安 for their excellent service in rendering assistance to negotiate with the hotel and offer of a small amount of 永安 credits.
訪客
家庭旅遊
精緻雙人房
入住於2024年04月
訪客
家庭旅遊
温馨三人房
入住於2024年04月
Grace
家庭旅遊
温馨四人房
入住於2024年03月
訪客
家庭旅遊
精緻雙人房
入住於2024年03月
Shangcu
獨自旅遊
標準雙人房
入住於2024年01月
Marmarco
家庭旅遊
温馨四人房
入住於2023年11月
Kawai
家庭旅遊
標準雙人房
入住於2023年11月
Yijun
夫妻/情侶
精緻雙人房
入住於2023年10月
Frendy Chen
獨自旅遊
豪華雙人房
入住於2022年08月
Kidd
夫妻/情侶
豪華雙人房
入住於2022年08月
訪客
家庭旅遊 精緻雙人房
入住於2024年04月
訪客
家庭旅遊 温馨三人房
入住於2024年04月
Grace
家庭旅遊 温馨四人房
入住於2024年03月
訪客
家庭旅遊 精緻雙人房
入住於2024年03月
Shangcu
獨自旅遊 標準雙人房
入住於2024年01月
Marmarco
家庭旅遊 温馨四人房
入住於2023年11月
Kawai
家庭旅遊 標準雙人房
入住於2023年11月
Yijun
夫妻/情侶 精緻雙人房
入住於2023年10月
Frendy Chen
獨自旅遊 豪華雙人房
入住於2022年08月
Kidd
夫妻/情侶 豪華雙人房
入住於2022年08月