ARK温布利 (ARK Wembley)

We chose this property because it looked very cozy, stylish, and beautifully decorated in the photos. In fact, we selected it over several nearby hotels that were cheaper, specifically because of the atmosphere and design shown online. However, upon arrival, we realized that the room did not match the photos at all. It felt more like student accommodation rather than the cozy and aesthetic space we expected. There was no decoration presented in the listing. When we contacted 永安, their team immediately stepped in and handled all communication and negotiations with Ark. Unfortunately, the property itself was not willing to resolve the issue properly at first. I truly appreciate 永安’s efforts as they consistently tried to help and support us throughout the situation. Honestly, if we had booked directly with the hotel, I doubt anyone would have responded or attempted to assist us. Only the next day, the hotel informed us they could “decorate” the room. We were required to leave the room so they could fix the issue caused by the incorrect listing. The result was still far from what was shown in the photos. Despite the inconvenience, Ark did not offer any compensation. 永安 kindly offered 永安 Coins as a gesture of goodwill, which I really appreciate, especially since they were trying to resolve a problem created by the hotel itself. On the fourth day, housekeeping arrived. We asked them to return in 30 minutes so we could prepare and leave the room while cleaning was done. After waiting outside for over an hour, we came back only to find that the room had not been cleaned at all. When we informed the staff, they offered to clean it immediately, which again forced us to leave the room because it was very small. During our stay, we had to leave the room multiple times so the hotel could address issues that should never have happened in the first place. We paid to stay comfortably in the room, not to repeatedly wait outside while problems were being fixed. Even after room cleaning it wasn’t properly cleaned. Another surprising detail was the very limited provision of basic amenities. We were given only one roll of toilet paper for two people for four days (until housekeeping). When we asked for additional rolls, we were told that we needed to go down to the reception each time to request a new one. Even after all these inconveniences, Ark did not offer any compensation or assistance. There was also no help with luggage at any point during the stay. Before booking, I recommend considering these points carefully.

receptionist James超級熱情有活力，雖然沙發確實有點包漿了，但是床很乾凈，廁所也很大，總體還不錯～

房間不大但是乾淨，服務態度好

設施：普通 衞生：一般 環境：一般 服務：沒啥服務 行李還不讓庫存

房間裏的除濕系統特別響，還無法單獨關閉，必須拔下插電卡全部斷電才能解決。晚上起夜衹能靠手機的亮光才行。

非常好繼續努力

Stayed at Ark for one night when watching a concert at Wembley. The location was amazing, a 5 minute walk to the stadium and all the food outlets. Didn't really get a chance to use the kitchen facilities, but having a fridge was great for having cold drinks and tea/coffee was provided. Check in was easy, bed was comfy and after the concert we were back in the room within 10 minutes. Highly recommend.

We had a great stay! The staff were very friendly, especially James who checked us in—he was extremely helpful and welcoming. The room was clean and comfortable, and having a refrigerator and microwave added a lot of convenience. Overall, a pleasant experience

Really lovely hotel, clean and parking was convenient but difficult to find.

The hotel's location is excellent. The hotel graciously accepted my request and provided me with a room on a higher floor. However, the parking spaces were all taken, so I had to park my car at a nearby facility.