The Coastel Hotel & Apartment (The Coastel Hotel & Apartment)

В номере было все чисто, каждый день убирались. Нам очень понравилось. Рекомендуем.

This hotel is a great place to stay yet if you want to stay near the beach this is a great location. The rooms are clean and the beds are very comfy, nice and modern rooms which is great. I would recommend to bring your earplugs because the windows are quite thin and you can hear beeping of the cars and bikes coming by. All in all great experience and great stay

Please read this review if the security of your belongings in a hotel room is important to you. Unfortunately, our stay was overshadowed by a very serious incident and, even more importantly, by the way the hotel handled it afterward. During our stay, a significant amount of cash disappeared from our suitcase inside the room. We did not leave the money lying openly. We were careful about security and kept the suitcase closed with its built-in combination lock. After discovering the missing money, we also found signs that the suitcase lock had been tampered with and apparently forced/opened. There was also no safe in the room. We immediately reported the situation to the hotel and later filed an official police report. According to the hotel representatives, they reviewed the CCTV footage and told us that, during the relevant period, no one entered our room except my wife, myself, and the housekeeping employee. They also said that the relevant materials had been provided to the police. We want to be clear: we are not accusing any particular person, because determining what happened and who is responsible is the job of the police, and the investigation is still ongoing. What disappointed us most was the hotel’s response. Almost all communication was initiated by us. We repeatedly had to go to reception ourselves and ask for updates. The hotel did not proactively contact us by WhatsApp, phone, or any other means to explain what they had found or what was happening next. Eventually, the hotel owner came to speak with us. Unfortunately, no practical solution was offered. We were essentially told that the cameras had been checked, information had been passed to the police, and that we should continue dealing with the police. Of course, we understand that the police are responsible for investigating a possible theft. However, from a hospitality and guest-safety perspective, we expected much more. Our belongings were inside a locked suitcase in a private hotel room, and we found signs of interference with the lock. According to the hotel itself, only a very limited number of people had access to the room. In such a situation, we expected the management to take an active role in helping us and communicating with us. Instead, no compensation, alternative solution, gesture of goodwill, or other meaningful support was offered. More importantly, we did not feel that the hotel was proactively trying to help us through the situation. We are continuing to cooperate with the police and are waiting for the results of the investigation. Everything written here describes our own experience and the information communicated to us by the hotel. Unfortunately, after this experience, we cannot say that we felt our belongings were secure or that the hotel handled such a serious guest-security incident in a sufficiently responsible and customer-oriented way.

いいところ

Отличный отель мне понравился. Море рядом, магазинов полно, персонал дружелюбную уборку делают. Все что нужно мне было на 3 ночи, все было идеально. Есть лифт.