堪瓦司迪拜酒店 - MGallery酒店精選 (The Canvas Dubai - MGallery Hotel Collection)

3 star at a max for Dubai. I guess having a club enhances the star rating but this is not to say it is poor, but rooms need upgrading.  It serves a specific client group, this definitely defeats the Accor Standards and not good enough of management to say “well they are 90% of our guest”.  I choice to say as the price ratio was good for the night but if the stay was longer I would have ran away! Would I come back, not likely unless Accor Head office does some serious head banging!

The overall environment of the hotel was very poor. The sink was dirty, and the hot water took forever to run but still wasn’t hot. Most importantly, during check-in no one informed me that the mini bar was chargeable. When I checked out the next day, I was charged 18 AED just for one bottle of Coke. This feels very dishonest and gives the impression that the hotel is trying to take advantage of guests. On top of that, the hotel is far from the metro station, which makes it inconvenient. I couldn’t sleep well at night and ended up waking up very early because I felt uncomfortable staying there

The hotel conditions are extremely unhygienic and far below the advertised 5-star standards. The room had a very bad smell (like urine), the WC was not cleaned properly, and overall cleanliness was unacceptable. This is my first time experiencing such poor standards in Dubai hotels. In addition, the hotel charged me an AED 200 deposit, which feels unreasonable given the situation.

Stayed for 12 nights with my daughter in a double room. The room wasn’t really clean and the pillows were horrible (don’t look under the pillow covers for your mental health). The desk was broken and wasn’t repaired during my whole stay. The shower was leaking water everywhere. They refused to help me heat up my food, they said there was only one microwave in the whole hotel and it’s not working. Turns out they were lying and I got the manager involved, I was so mad I left my cold food with them. Some staff members were really nice and helpful but others just shouldn’t be in the hospitality industry. The room service cleaners were also very nice but need to work on their cleaning skills. My daughter is 5, I hope she won’t remember this hotel experience. As our first 永安 especially to Dubai, I was really disappointed by this hotel and I hope they do better in the future, for their guests sake.

轉機覺得距離機場近就定的一家酒店，房間非常大，就是有點老舊了，不過非常適合轉機，就是酒店大門是在一個小門才能進去。

Extremely disappointed with their service i stayed there from 16th july and was suppose to check out today but i left yesterday it self at 7 pm in the evening the reason is i had to call 5 times in the morning to tell them to clean the room the place was dusty there were stains all over the washroom very poor hygiene they could have told me to leave and as a patient of severe dust allergy i had to give my self a shot of anti allergy as it flared up and despite they cleaned my room i was forced to leave in the evening as i was extremely unwell i would never want to come back again and they should compensate me with the last day rent as i couldnt stay there for whole day and night because of their neglegence I am a frequent traveller and stay in only reputed hotels this has been a very very disappointing stay where u have to call them 5 times to clean ur room as u have a dust allergy and when they dont listen u go down and complain to miss ayman on reception

الفندق جميل وموقعه ممتاز ولكن فى مشكلة فى الأسانسير لفصل الأدوار العليا عن الجراج كذلك المطبخ يقدم الطعام الهندى فقط مما ادى أننى لم افطر فى المطعم باقى ايام اقامتى

I had a truly wonderful stay at this hotel. From the moment I arrived, the staff was incredibly welcoming and professional. The check-in process was smooth, and I was impressed by the cleanliness and modern design of the lobby. The room was spacious, spotless, and well-equipped with everything I needed — comfortable bed, strong Wi-Fi, and a beautiful view. Housekeeping maintained the room perfectly every day. One of the highlights was the breakfast buffet — a wide variety of fresh options, both local and international, served in a relaxing and stylish atmosphere. The location was also ideal, with easy access to nearby attractions and transportation. I especially appreciated the quiet environment, which made for a restful night’s sleep. Overall, I highly recommend this hotel to anyone looking for comfort, quality service, and a great experience. I will definitely return!

宿泊してコスパとても良かったです！ ドバイモールなどのある中心地から車で15分かからないので立地が良く、ドバイフレームや舊市街などの観光スポットにも近いです。 チェックインは少し時間がかかりましたが、部屋をアップグレードして貰えて、広い部屋で快適でした。 部屋にアメニティや水も置いてありました。 バスタブはおしゃれですが、仕切りがガラスなのでスケスケです…。シャワールームだと大丈夫です。 他の人の口コミにもありましたが、インド人の宿泊者が大部分で、朝食もインド料理が多かった気がします。朝食スペースがかなり混雑していて、ゆっくり食べる雰囲気ではなかったのが殘念でした。 でも総合的にオススメできるホテルだと思います。 屋上プールからブルジュカリファが見えます。

Great short stay in this hotel arriving at 3am! Pool on rooftop is great and has nice views. They also had lovely Christmas decorations. Only downside I stayed too short, late check out is an extra 200 dirham. That wasn’t worth it.