波比 W 市中心公寓 (Bob W City Centre)

絕對會再次入住的地方 首先非常的乾淨 歐美旅店我通常會自己帶拋棄式拖鞋 第一次退房的時候拖鞋乾淨到我捨不得丟 這次選擇的房型是包含私人桑拿房的房型 推薦喜愛桑拿的朋友們 真的非常滴讚 App做的很好非常方便 全自助報到退房 需要的資訊和服務都在裡面可以方便找到 配合的早餐店也都很好吃

地點非常方便，樓下就是地鐵站，但第一天就發現沐浴乳見底，沒放到洗衣錠，廚房的鍋子也傷痕累累，畢竟就是為了洗衣機及廚房才決定入住的，客服要我自己去行李房找，結果2個都沒有，反應後隔天有補上，但感覺得出來清潔及管理上非常鬆散，櫥櫃還留著上一位房客剩餘的食物….

大致上沒有問題

location is easy to find , we had breakfast including just opposite to the building great choice for the start of a day

地點很棒，去哪都方便，還有窄陽台，簡直難得，但是，洗衣機是壞的，但是甩不幹也沒法烘乾，動不動要洗三個小時打開洗衣機還是濕噠噠的，諮詢客服就是AI，叫我重頭選Eco或者cotton 洗一次， 又是三小時過去了，動靜覺睡不好，但洗完還濕的，你説咋辦？另外樓下左邊的按鈕盤不是通向電梯間的，不是不是不是！也沒個説明，我半夜到的，帶個大箱子折騰了半天，按了多次後，鍵盤會鎖幾分鐘，但半夜電話緊急求助有人接電話的。第二天大半天也見人被這個進門碼難住了，馬上樂於助人了一盤，記住，不是左邊那個！！

房間整潔乾淨，樓下週邊交通便利，咖啡店，便利店都非常近。

這酒店是民宿，但是條件還可以，房間也比較大，我們訂的套房，有廚房，歺具都有，離火車站很近，走路5分鐘，也是鬧中取靜，整體還不錯！

I traveled with my friends and we spent good time enjoying the spa, cooking, and sleeping at the hotel. I will definitely stay at the hotel if I have a chance to visit Helsinki.

Place is kind of like airbnb type or digital hotel where guest self-operate through app or messaging platform. Place is big and good for families. Equipped like an apartment. Walking distance to train station and central shopping areas. Also near any food outlets.

Overall, my recent stay with Bob W was disappointing. I booked the 4-person penthouse room primarily for the use of the sauna on my last day of the 永安. Firstly, pin code provided was only valid for door access to the stairs, not door to the elevator side at night. This became a significant inconvenience, especially for a female traveler like myself who arrived at night after a tiring flight. Having to carry a 20kg luggage and a 10kg carry-on up five flights of stairs was both physically demanding and frustrating. Clear arrangements on how to access the elevator at night should have been considered for guest. Secondly, check-in process was not clearly communicated, causing panic upon arrival. Unfortunately, I had to seek help from customer service on a third-party booking site and reach out via email to obtain a check-in link, which added unnecessary stress and confusion. Furthermore, instruction for turning on the sauna were unclear, and I was unable to enjoy it until the next morning at 8am, just few hours before my checkout time. I had specifically chosen the penthouse room with the sauna for a relaxing and enjoyable experience. due to the lack of clear instructions, and had to seek assistance to figure out how to operate it properly, which ate into the limited time I had available to enjoy the amenity. In conclusion, my stay with Bob W fell short of my expectations. The limited time to enjoy the amenities, issues during the check-in process and accessing the elevator, made for a less than satisfactory experience. I hope that Bob W seriously takes feedback into consideration and makes the necessary improvements to ensure a more enjoyable stay for travelers in the future. Thank you