吉隆坡市中心沃特克斯套房 (Vortex Suites KLCC By BlackNest)

這次入住 BlackNest Vortex Suites KLCC 的體驗非常滿意，整體感受比預期還要好。房間乾淨整潔，空間寬敞舒適，客廳和卧室的佈置都很温馨，設施也比較齊全。地理位置非常方便，距離 KLCC 和雙子塔都不遠，周邊吃飯、購物和出行都很便利，非常適閤家庭或朋友一起入住。 特別想感謝這裏的 service 團隊，整個入住期間對我們照顧得非常周到。尤其是 Alam、Riyaz 和 Pinky，三位工作人員都非常友善、耐心且專業。從入住溝通到我們住宿期間遇到的一些問題，他們都會及時回覆並積極幫忙解決，讓我們在異國旅行中感覺非常安心和方便。 我們對他們的服務真的非常滿意，也非常感謝 Alam、Riyaz 和 Pinky 對我們的照顧。良好的住宿環境加上這麼優秀的 service 團隊，讓這次吉隆坡之行更加愉快。下次再來 KL 一定還會考慮入住，也會推薦給身邊的朋友！五星好評！

交通方便，屬於方便city walk的，到哪都是步行半小時以內。服務還可以，房間衞生一般，我們住進去發現了小強。

我們帶了孩子，定了三間套房酒店上面寫的都是1.8米的大床.結果全是1.5米的。酒店的洗衣機和烘乾機衹有一個插頭一次衹能用一個，另外這兩個機器真的是有點臟上面一層灰。後來酒店説衹能幫我們補一個單人床墊我們衹能睡地上

滿分推薦！房間乾淨舒適、設施齊全，服務態度也很好。重點是地理位置非常優越，出行很方便。這次跟朋友住得很滿意，是一次完美的住宿體驗！ Riyaz is goood service!

首先預訂的是55樓的三室，號稱每間房都是1.8m大床，然後到了是30樓的三室（30-1）每間房的床衹有1.5m，問了小哥，小哥説他不管給什麼房型，説如果沒房了會調整，但我2025年6月就預訂了，為啥55樓會沒有空房給我？本來付更貴到錢就為了住高層可以觀景，床型更大，然後現場如此混亂。另外第一晚因為小哥沒有開熱水器，我們洗的冷水澡！還以為因為吉隆坡炎熱沒有熱水提供呢，我們回到民宿也挺晚的，不想在等人來解決問題，耽誤睡覺時間，然後第二天來退按金的時候才告訴我們熱水器沒開。另外按金選項在app上寫現金、信用卡都可以，結果現場衹能現金，我們都沒換那麼多現金。不過客服和接待小哥都很熱情，也能解決問題。用永安到現在第一次遇到訂民宿貨不對板的

LOTS OF ISSUES: 1) GOT LOT OF WORMS INSIDE THE BATHROOM! VERY DISGUSTING! I AM NOT EVEN WANT TO STEP MY FOOT INSIDE THS ROOM! 2) PIPE LEAKING BEFORE EVEN USED IT! Right after check in, kids told me that the hose inside bathroom is leaking! After complained,they fix it! 3) NO FREE PARKING PROVIDED FOR ROOM UNIT! ADDITIONAL CHARGED, 4.40MYR/hour. ANOTHER EXTRA CHARGED, I PAID 60MYR FOR 2 DAYS FOR PARKING CARD. 4) ADDITIONAL CHARGED FOR SWIMMING POOL! 20MYR/per entry. 5)STAGNANT WATER INSIDE THE BATHROOM! 6) ITCHY BEDSHEET! 7) I'VE BEEN ADDED TO WHATSAPP GROUP THAT INCLUDE 11 OF THEIR TEAM, BUT LATE RESPONSE. ESPECIALLY WHILE SEARCHING FOR D CAR PARK. ON WHATSAPP GROUP, AFTER ASKING ABOUT THE CAR PARK, THEY DO MENTION CAN PARK AT ANY WHITE BLANK COLOUR ON WALL, BUT NOT MENTIONED ABOUT GREY BLANK COLOUR ON CAR PARK WALL. (This is what they replied: *Can park at any level as long as the reserved tag has NO NUMBER plate on it*) What about reserved tag colour? They not mentioned about that at all!!!! THIS STATEMENT NOT CLEAR! WHICH IS MY BROTHER CALL ME AND ASKING ABOUT THAT. Some of parking lot got white colour with plate number on it!!! OTHERS LOT got grey colour!!! So confusing. If we park without alert on this, our car will get clamped and we will get fined 100myr. STRESS WITH CHECK IN, ADD ANOTHER MORE STRESS SEARCHING FOR AVAILABLE WHITE BLANK COLOUR CAR PARK AND WAITING THEM TO UPDATED. COZ OF LATE REPLY, I DIRECTLY CALL SEVERAL PERSON ON WHATSAPP GROUP. SOME OF THEM NOT EVEN PICK UP THE CALL!!! AT THE SAME TIME, KIDS CALL ABOUT PIPE LEAKING ON BATHROOM!!! SPEECHLESS! ALWAYS NEED TO ASK THEM ONE-BY-ONE. THS KIND OF THINGS, THE BASIC INFORMATION LIKE THS, NO NEED TO WAIT TILL CUSTOMER ASK!!!!!! 8) HALF OF REFUND RECEIVED, BUT I STILL NOT SATISFIED AS THEIR SERVICE SO BADLY MANAGED! 9) DISASTER CHECK IN TIME! BEING INFORMED BY ONE OF THE STAFF THAT HANDLED ME FOR ARRIVING TIME (MR.HAFIZ FROM BANGLADESH) THAT THEY HANDLED LOTS OF GUEST WAITING AT THE LOBBY THAT WANT TO CHECK IN OTHER UNITS IN RUSHING WAY! I AM NOT FINISH TALKING WITH HIM YET, HE ALREADY RUSHING TO THE LIFT!! WHATTTT THE.......! I ALWAYS TRAVELLING. THS IS THE WORST AND DISASTER EXPERIENCE EVER!!!!!!!!!! DEFINITELY COMPULSORY NOT RECOMMENDED. FOR YOUR MENTAL HEALTH, AND FOR YOUR EXHAUSTED TIME OF TRAVELLING TIME, MONEY AND ENERGY, NOT EVEN ONE CENTS WORTH IT, ESPECIALLY WITH FAMILY AND KIDS, DO NOT BOOKED HERE, BETTER BOOK AT ANOTHER HOTEL!!!! EVEN A BIT EXPENSIVE, BUT THOUSAND TIMES BETTER THAN HERE FOR SURE!!! 3 days before check in, I received an email to whatsApp them. I whatsApp d first given number, they ask me to contact another number. I whatsApp second number, they ask me to contact the 3rd number. I do understand they got team handled ths unit. But this is soo unprofessional guys!!! CRAZY MANAGEMENT!!! Normally other hotels/apartment management will send you all the details about room, parking, swimming pool informations and the basic information related to the room that we booked. Unfortunately this Vortex KLCC, we need to ask them ONE BY ONE! SPEECHLESS AND VERY ANNOYED BY HOW THEIR MANAGED AND HANDLED THE CUSTOMERS SINCE FROM CHECKIN TIME!NOT TO MENTIONED 2/3 DAYS BEFORE CHECK IN REPLY MANNERS! Pass another and another number! One of their staff on WhatsApp group ask me to give them a good rating after they talk about rebate!! What the...! Seriously!!!?? How dare ths management of the unit asking ths kind of things while they give me that unit in a disaster condition! Ths is not about rebate, ths is about cleanliness, service and experience that people PAID to use it!PLEASE OPEN YOUR EYES! I HOPE NO ONE WILL BE FACED THE WORST AND DISASTER EXPERIENCE LIKE ME AT VORTEX KLCC! DEFINITELY NOT RECOMMENDED. I REPEAT, DO NOT EVER BOOK AT VORTEX KLCC! DO NOT BELIEVE WHAT THEY OFFERED ON AMENITIES, MOST OF IT IS ALL EXTRA CHARGED! DO NOT TELL ME I AM NOT TELLING YOU. I ALREADY GIVE YOU A WARNING ⚠️⚠️⚠️⚠️⚠️⚠️⚠️🚫🚫🚫🚫🚫🚫🚫HAZARD

Cleanliness and Location overall was good and strategic. Please remove your special facilities, swimming pool need to pay but not event mention, very disappointed. Came with family, of course we want to do swim together.

You get what you paid for!! Thank you, just for an overnight stopover. 1. Very annoying check-in, I have to fill up the form 2 times. I have to wait even though I informed them I was on my way and 10 minutes away. 2. Very dirty apartment. I saw a few cockroaches around. Dusty, old furniture, and it should have been thrown away. The toilet seat is broken. I have to sit on a cracked toilet seat. I informed them about it, and they replied to me from the previous guest. You should fix it before the next guest comes as I check in late at 8.30 pm. I am sure it's enough time to fix it. It's just a small job. They provide a washing machine with no dryer. No balcony to dry your clothes and no windows can open for air circulation. AGAIN, YOU JUST PAID RM150 SO WHAT CAN YOU ASK FOR MORE. HOPE YOU IMPROVE.

很寬躺而且有兩個廁所，.位置很好距離KLCC步行10分鐘左右，在雙峯塔及吉隆坡塔中問，我這問看吉隆坡塔，也可步行到柏威年及阿羅街約20~30分鐘.，單軌列車站步行8分鐘，唯一不喜歡氣宣是打開的關不上，晚上的汽車聲很大，淺眠的謹慎選擇，床鋪算乾淨潔白，建議帶著一次性床品你們懂，房東很好我們是凌晨15分才到，他等我們也很好講解如何使用這必須贊，需英文溝通

房間非常適閤家庭出行，三間卧室兩個大床一個小床，帶客廳和廚房，設施齊全，距離吉隆坡雙子塔也很近，步行可達。客房服務也很好，溝通沒有障礙，值得推薦，唯一缺憾就是泳池和健身房是收費的。