倫敦西部諾富特酒店 (Novotel London West)

在倫敦找到三人房不太容易，雖然房間比想象中小，但是三人同住尚可，設施齊全（但沒有自助洗衣服務），特別感謝前台EVI，看我們長途飛行疲勞，給我們辦理了提前入住。酒店有兩個餐廳，價格和外面的餐廳差不多，但服務和環境更好，所以入住當天可以不用外出覓食。

出差暫住，離市中心有些距離，但靠近地鐵，交通很方便。梳化床打開發現床單有點臟，打電話給前台，5分鐘就有客房服務來更換。酒店設施很棒，還能免費寄存

酒店地理位置好，交通很方便， 環境優雅舒適，床墊軟硬很適中，早餐很不錯，健身房也棒，大人孩子都覺得挺好！下次還會選擇入住的。

非常糟糕的住宿體驗——完全達不到一家星級酒店應有的標準這是我在倫敦住過最差的酒店之一。除了地理位置尚可之外，無論衞生、設施還是服務都令人失望。 衞生： 酒店衞生狀況很差，樓道垃圾經常不能及時清理。客房清潔也非常敷衍，經常到下午4點左右才打掃，而且垃圾清理不乾淨，垃圾桶甚至不套垃圾袋。這完全不是一家星級酒店應有的衞生標準。環境： 地理位置還不錯，但我們被安排在非常低的樓層，整體感覺壓抑，房間內手機信號也很差。 設施： 這是最無法接受的部分。馬桶沖水存在問題，門鎖損壞，而最離譜的是Wi-Fi——網速極慢、信號極差，幾乎無法正常使用。由於房間本身手機信號就很差，Wi-Fi的問題更加嚴重。我多次聯繫前台，但始終沒有得到有效解決。很難相信2026年倫敦一家這樣的酒店連最基本的網絡和客房設施都無法保證。 服務： 幾乎感受不到服務意識。Reception位於1層，但進入酒店後沒有工作人員主動説明，需要拖着行李自己上樓辦理入住。部分前台工作人員態度傲慢冷漠，對客人的問題也缺乏解決意願。加上極其敷衍且不及時的客房清潔，整體服務體驗非常差。 最後，我必須提出一個更加嚴肅的問題：這家酒店是否真正平等地對待中國客人？ 入住期間，我所看到的中國遊客全部被安排在較低樓層，而我沒有看到任何歐洲客人住在這些低樓層；相反，我觀察到的歐洲客人均住在更高樓層，其中甚至包括相同房型的客人。如果客房是隨機或按照統一標準分配的，那麼這種明顯的差異究竟應該如何解釋？同時，我親身感受到部分前台工作人員面對我時的傲慢和冷漠，而面對旁邊外國客人時，態度和交流方式卻明顯不同。我沒有酒店完整的客房分配記錄，因此我不會把“酒店歧視中國客人”作為已經被證明的事實。但是，基於我親眼觀察到的客房分配情況和親身經歷的服務態度差異，我認為自己有充分理由質疑這裡是否存在針對中國客人的隱性差別待遇。 酒店當然可以否認，但一句簡單的“我們平等對待所有客人”很難消除這些疑問。我衹陳述自己的實際觀察和經歷，其他住客可以自行判斷。 總而言之，這是一次極其糟糕的住宿體驗。我不會再次入住，也不會推薦這家酒店。 Hygiene: The cleanliness was poor. Rubbish in the corridors was often not removed promptly, while housekeeping was careless and sometimes did not clean the room until around 4 p.m. Even after cleaning, rubbish was left behind and bins were sometimes left without liners. This is simply not an acceptable standard for a hotel of this category. Environment: The location is reasonably convenient, but we were allocated a very low-floor room, which felt enclosed and depressing. Mobile reception inside the room was also very poor. Facilities: This was the worst part. The toilet did not flush properly, the door lock was damaged, and most ridiculously, the Wi-Fi was extremely slow with terrible signal coverage, making it almost unusable. Since mobile reception in the room was already poor, this became an even bigger problem. I contacted reception multiple times, but nothing was effectively resolved. It is difficult to believe that a hotel in London in 2026 cannot reliably provide such basic facilities. Service: There was almost no sense of hospitality. Reception is located on the first floor, yet nobody properly explained this when we entered, meaning guests have to take their luggage upstairs to check in. Some reception staff were arrogant and dismissive, with very little willingness to actually resolve problems. Combined with late and careless housekeeping, the overall service was extremely poor. Finally, I must raise a more serious question: does this hotel genuinely treat Chinese guests equally? During my stay, all the Chinese guests I saw were accommodated on the lower floors, while I did not see any European guests staying on those floors. In contrast, the European guests I observed were staying on higher floors, including guests in the same room category. If rooms are allocated randomly or according to consistent criteria, how can such a noticeable difference be explained? I also personally experienced an arrogant and dismissive attitude from certain reception staff, while their attitude and manner of communication towards a foreign guest standing nearby were noticeably different. I do not have access to the hotel's complete room-allocation records, so I am not presenting discrimination against Chinese guests as a proven fact. However, based on what I personally observed and the difference in treatment I experienced, I believe I have legitimate grounds to question whether some form of implicit differential treatment towards Chinese guests exists. The hotel can, of course, deny this, but simply stating that “we treat everyone equally” does not resolve these concerns. I am describing what I personally observed and experienced; other guests can draw their own conclusions. Overall, this was an extremely poor experience. I would not stay here again and would not recommend this hotel. Chinese travellers in particular may wish to carefully consider other options before booking.

設施：很齊全 衞生：還可以 環境：稍微離中心遠了一點 服務：很熱情，但是晚上關門不好，入住進不去

地點位置好,距離地鐵10分鐘內的路程,房間基本設施有,已滿足到住客的基本需求。最大問題係服務,員工不太友善,食品飲品不是每天補足,有遺漏仲要住客打電話不斷催促,拎枝水都要等兩小時以上,講好左每天要換床單,4晚都係同一張,結果入住11晚,只換了兩次,但check in 時,問我地是否每天更換床單

酒店距離附近餐廳有很多選擇，步行至Hammersmith地鐵站只是幾分鐘，附近還有一些大商店，例如M&S, H&M, TK Max, IKEA 等等。還可以搭Piccadily Line直接去機場, 十分方便。

廁所垃圾放在洗臉盆枱面上沒有收走，call房務遲遲未到，睡前（00:06）只好先把垃圾放在房門口；另我們訂的房間是（3+1）人房，check in後進房發現沙發床未鋪設，在房間等待了近0.5hr房務未到，只好先走行程去（到1F告知接待人員此狀況及馬桶開關作動不暢）

我們坐了12小時飛機，熬了2小時過海關，最後到達酒店，前台衹有一位印度小哥，等了很久辦理了入住，預訂的三人房衹有一張大床，打電話找前台沒人接，最後housekeeping接了電話過來花2秒鐘拉開梳化床，問他們多要一條被子回答説會送過來匆匆離開，我們不得不第二天找前台解決問題。不得不説白班前台服務員還不錯。 每天送兩小盒水，被子還有臟的痕跡。 這家酒店的亮點是地理位置，附近有三條地鐵線，還有很多公交線路，尤其是有直達温莎城堡的巴士。性價比很高。 早餐不錯

把大行李寄存酒店後，最後幾天又回Novotel West住，仍舊訂含三早，出行方便。酒店附近有公交巴士直達Windsor Castle 十分方便，附近地鐵站去其他景點都很方便。不過，不得不吐槽一下倫敦地鐵太舊了，還時不時關閉調整….與酒店無關🤓