明尼阿波利斯希爾頓逸林套房酒店-市中心 (DoubleTree Suites by Hilton Minneapolis)

早餐單點還可以

首先表明，我在這家酒店遇到了前所未遇的惡劣體驗，以致我不得不寫下以下的點評。 酒店原本是很好的，地段位置，酒店房間，硬件條件都不錯。令我難以接受的是入住後面發生的事情。 我是11晚的入住，與當地時間7月9日週四入住，入住後就發現酒店衞生間面盆水龍頭的水非常小，小到無法把手洗乾淨，要沖很長時間才能把香皂沫沖掉，但淋浴的噴頭水就很足，所以我就此事向酒店前台反映，前台記錄下來，可是一連幾天都是如此，沒有什麼改善。 到了週一，水龍頭終於好了，我也很高興，總算正常，可是噩夢從週二開始了，我早上出門工作，中午回來後發現沒水了，還以為是水龍頭的事，沒想到淋浴和馬桶也都沒水了，經過詢問才知，停水了。同時，前一天晚上睡覺到半夜，突然感覺很熱，沒太多想，後來借問停水之事才知，空調也停了。 在室外氣温接近40度的情況下，空調沒了是何感覺可想而知。酒店負責人説非常抱歉，他們在搞裝修，水和空調都停了，但下午4點會有水。就這樣，停水持續了3天，分別是7月14/15/17日，都是白天9點-16點，空調時斷時續，基本上我入住的後一週，停的時候多，有的時候少。 與酒店多次交涉，酒店均值表示抱歉，並無實質行動。後來找到永安，永安客服與他們聯繫，確認了確有其事，但酒店不予賠償與退款，衹願意贈送未來幾天的早餐。永安為此進行了單獨的補償。 在入住的最後3天，空調依然難以正常，酒店連每天的打掃房間服務都停了，我每天都讓他們打掃房間，但依然是週六週日（18-19日）沒有打掃。贈送的早餐品種聊聊，根本沒什麼價值。這樣沒有空調、停止用水，服務態度漫不經心的酒店就不應該開門營業。而且在我與永安多次提出後，仍然堅持不賠償、不退款。這是我多年酒店經歷中從未體驗過的。 停水停空調，從未正式通知，收到我的詢問後也沒有實質性改善，在永安介入希望賠償時，堅決不退款不賠償。令人非常遺憾。

房間寬敞，經典但相對老舊，簡單過渡可以。

後半夜辦理入住非常愉快 因為飛機延誤，凌晨3:00才到MSP 入住還送一個小餅乾挺好吃的 前台服務態度非常好

位置不錯，市中心，離河邊兩叁。公里

A total scam place. This hotel is extremely dirty and run by a skeleton crew of staff! Random staff tried to come into the room without approval. This place has huge management issues.

房間很大，隔音效果不錯。衞生很整潔，設施也沒有損壞。服務很到位，前台非常熱情，整體環境很好。

Perfect location it has!

Rooms a bit older and hotel overall could be a bit cleaner, but not terrible. Some of front desk staff not the friendliest and we had some issues with room air conditioning.

Our room wasn’t very clean, there was hair and stains. They don’t do housekeeping, unless it’s requested (which they never told us??) and then when we requested they at least take our trash out, they never did. The room was extremely hot, the A/C didn’t work, so we had to open the windows to let fresh air in but couldn’t sleep due to how loud it was outside. They don’t offer complimentary breakfast or airport shuttles or seemingly anything else but the room itself. The whole building is dated. There was a constant loud shrieking/beeping near the elevators the entire time. There seemed to always only be one person staffing the desk and they seemed miserable and in a bad mood each time we had to speak to someone. Even asking for towels seemed to be the most unreasonable ask from them. They also charge your card a $400 holding fee which is way more than any other place and shouldn’t be this high for a hotel of this low of a caliber anyway. I wouldn’t stay here again. It’s worth scraping up more money to stay somewhere decent in my opinion.