利拉布魯恩酒店 (Lilla Brunn)

The lady at the reception was very kind and helpful. The hotel's location is excellent; I would recommend it.

La struttura risulta essere un poco più bella nelle foto, comunque è in un bel palazzo. Pulivano i bagni ogni ora. Io ho dormito in dormitorio e purtroppo non si riusciva ad aprire la finestra per arieggiare. A parte questo accoglienza e servizi erano nella norma.

地點交通便捷，房間整潔衞生。接待員工親切有禮，並親自帶領住客到各樓層講解設施。廚房及用餐地貼在地窖，設備齊全，亦提供了各類調味料，方便住客煑食。於早上更免費提供茶飲及簡單小食，例如麵包，餅乾，朱古力等，有賓至如歸之感。 由於沒有電梯，攜帶大型行李的住客會有不便。另外大部份淋浴間在地窖，有點不便，加上樓梯是舊式的旋轉梯，上落要異常小心。

I do not know where I should start it. That was totaly disaster accomodation for me. They have charged me extra money. I have complained them for this. Also my room was dirty. There is not any curtain which divides the each bed. I was so scared. I did not sleep very well.

There are bed bugs and the staff are fully aware. Upon arrival, a roommate told me that someone in my bunk had found bedbugs the day prior and had been moved. the next morning, more bed bugs had been found and I was moved. Despite this, the very same day, new guests were assigned to this same room. The receptionist confirmed this, and said that the room had been “disinfected”. I asked for the cleaning supplies to use on my luggage - the hostel uses supermarket cleaning products which are insufficient for the level of infestation they have. When asked if they have an exterminator on contract, they said no and that they use the sprays (despite multiple occurrences of bedbugs). I asked whether the new guests were informed that bed bugs had been found in their room the same day - the receptionist said no and that she would tell them later that day. I met a guest from this room the following morning who had no idea. Hostels get bed bugs, it’s not uncommon and I was not mad at first, but the staff’s response was completely unprofessional and entirely dishonest. The staff also did not offer a refund. One of my bunkmates was told that if she wrote a bad review, she would not get a refund despite leaving the hostel early to stay elsewhere. Later, this roommate told me that she had been marked as a “no-show” on ***********, presumably so that she would not be able to write a bad review. This is fraud and likely why there aren’t many bad reviews of this hostel. The morning that I had been moved, I was offered a free breakfast and the staff seemed very genuine and apologetic, however the next day I showed the receptionist some bite marks on my arm to warn them that the room I had been moved to may also be infested (I had also found blood marks indicating bed bugs on my bed). She got incredibly defensive and hostile, saying that bed bugs aren’t dangerous and she’s done all she can. She was cold towards me for the rest of my stay. Prior to this, the staff were very welcoming and the hostel is very quaint. Without the bed bugs, i’m sure this would’ve been a very pleasant stay - it is quiet, a safe area, and all amenities are available. However, the hostel’s irresponsible attitude of assigning guests to rooms with known bed bug infestations, not thoroughly cleaning rooms with bed bugs, and refusing refunds or compensation because “they are running a business” (what i was told when i asked for a partial refund because of the hassle) is completely unprofessional and not an experience I would want anyone else to experience.

管理が行き屆いており、過ごしやすかった。 特にベッドのマットが心地よく、久しぶりに安眠した。 キッチンも調理器具が揃っており、広いし綺麗で使いやすかった。 男女共用部屋を予約していたが、當日が男性ばかりだと教えてくれて、その場で追加料金を払って換えてくれた。 ベッドリネンをレンタルするのに1000円追加で支払わなくてはならなかったのがマイナスである。

Khách sạn rất tồi, lễ tân không support khách, ép khách phải trả thêm phí thuê ga gối mà không báo trước, đây không phải là khách sạn, đây chỉ là nhà nghỉ tồi.

The hostel is located in city center so convenient to come here. There are convenient store around here and next to the park. The host is kind and welcome. I was happy staying here just one thing, there is no lift and my luggage is so big. A bit struggle going up to the room

좋은호텔입니다.

離市中心很近，很有斯德哥爾摩的特色散散步好停車也蠻方便，還有廚房可以利用