鳳凰城坦佩市中心萬豪AC酒店 (AC Hotel Phoenix Tempe/Downtown)

酒店挺不錯的，有健身房和樓頂泳池，體驗了下人也不多，房間面積還行，衞生狀況不錯，早餐挺豐富的，口味也不錯

Happy with the staff, travel alone and at night. Staff asked me to leave my car in check in area since I checked in at midnight and the parking garage was separate to the hotel. Area is generally safe but appreciated the thought.

Staff was very helpful and accessible. The first night I checked in by myself at midnight. The staff on duty asked me to leave my car in the registration parking overnight so I could feel safe on not having to park my car in the parking garage that is next to the hotel. The second day they checked in my family four hours before check in time allowing us enough time to get their belongings down and make it to our destination by 11am.

Have stayed in this hotel before and it was always a favorite of mine when flying out or going to events In Phoenix. This visit left me highly disappointed. At first glance everything looked clean and in great shape. When I opened the covers to sleep there were brown stains that looked like poop and hair all over the bed. I had to sleep on a towel and cover myself with the extra sofa bed blanket. It was already midnight when I got to my room and I just wanted to sleep. The smelt dirty had to spray perfume to fall asleep.

Location and cleanness - super. Services: the door to the bathroom was very tough, so tough that we did not manage to close it. Asked for help, engineer fixed something and it was a bit better, but still very hard to open and close. We asked for daily housekeeping, but it was not done. We were forced to ask new towels urgently (need to take a shower fast to catch the next event). Breakfast is average. It feels like everything except special menu is cooked somewhere and brought to the hotel - does not taste fully fresh. I have prepaid breakfast, but was charged for one (we stayed 2 nights). Now I am dealing with hotel to cancel this charge. Very noisy fromplanes taking off and landing in Phoenix Sky Harbor. As for amenities. They give you a pouch of lavender every evening and aromatic salt for shower - very nice. Parking. When I booked it was stated $18 (+tax). In reality, it was $20+tax. Honestly, for Marriott and 4 stars, this stay was in overall quite disappointing. I hope I will manage to fix my extra charges, but will think twice whether to book this hotel again.

I stayed at a hotel yesterday where the water supply was shut off from 10 PM to 6 AM. They never informed me during check-in. It wasn’t until midnight when I tried to shower that I discovered there was no water. When I called the front desk, they claimed they had “sent an email notification” and “placed a notice on the counter.” However: 1. The staff didn’t mention a single word about this during my afternoon check-in 2. The paper notice was extremely inconspicuous - A4 small print, no color highlights, and completely unnoticeable 3. The water didn’t actually resume at 6 AM as promised - I kept checking until 6:50 AM but there was still no water 4. This directly impacted my 7.30 AM meeting as I had no time to take a shower, even brush teeth! 5. The hotel’s passive notification method (hidden notice + uncommunicated email) constitutes negligent service!

房間還不錯，不大不小。樓頂有泳池和小健身房，樓下大廳修的挺漂亮的，早餐沒試過。ac在國內完全沒見到過，在美國感覺算萬豪系列裏的小精品酒店，除了行政酒廊，啥都有，對標希爾頓逸林，標準四星。