阿南德遺址酒店 (Hotel Anand Heritage)

This was one of the most disappointing hotel stays I’ve had, primarily due to the highly unprofessional and insensitive attitude of the hotel management (the general manager, their local representative Aditya, but not because of the other on ground staff) The room and facilities were poorly maintained and clearly not guest-ready. There were visible signs of neglect—unfinished wall repairs, nonpaints, exposed patches, worn-out bathroom fittings, stained and damaged surfaces, and overall lack of basic upkeep (different room from the images shown while on listing page). This is unacceptable for a hotel that claims to offer a comfortable stay.What made the experience worse was the complete lack of accountability and empathy from the management who lives outside of Shiridi and operates remotely.Legitimate concerns were brushed aside, and there was no seriousness in addressing issues or offering solutions. The attitude conveyed was that guest inconvenience simply did not matter. That said, I must commend the reception and restaurant staff. The young team members were polite, responsive, and genuinely tried to help wherever possible. They clearly went the extra mile to support elderly traveling with us to help with the shortcomings—but unfortunately, they were doing so without adequate support or empowerment from management. It was evident that the staff cared, but management did not. This hotel has potential, but unless the management seriously improves its attitude, maintenance standards, and customer sensitivity, I would not recommend staying here. Guests deserve better than indifference and excuses.