亞喀巴希爾頓酒店 (DoubleTree by Hilton Aqaba)

Staff was perfect .. everything was perfect in this hotel

I am appalled by the behavior of the staff, please be cautious of two matters, especially to foreigners if you’re on holiday. Do not give the hotel your credit card details, as upon checkout they will make any excuse to deduct money out of your account as it’s happened to me. We had a stay at this hotel for over 2 guests, for over two weeks of stay! And the second room was for 2 adults, I received an email stating “misuse of room” the email provided a picture of uncleaned towels and empty chocolate boxes stacked in the corner of the room. They didn’t provide how clean we left the room, but sent a proxy picture of towels and empty boxes “so called misuse of the hotel room” and want me to pay 50 JOD. If this has happened to anyone don’t let this hotel get away with cheating foreigners, go a step further! Escalate these matters! As it’s cheating and luring customers.. Two expensive items one was taken, one from the car and the other never found. Keep your personal items safe and locked away! Valet was absolutely obnoxious, any thing for a dollar, just as the staff at the reception, Both Farah’s, Malek, Khalid, the list can go on… untrained staff as soon as complaints are made you’ll see another side of the staff! The handling of any situation was dealt very poorly! The bellman, valet, housekeeping, apart from Dana, wanted just tips, but nothing. The hotel is based in an awful location. Construction work day in day out! To noisy and unpleasant views.. there is no Gym located inside the hotel you have to walk to the next street behind the hotel to use the Gym. Which is quite off putting! No swimming pool. The best thing was the house keeper came every 2 days to clean up and was nice and pleasant, her name is Dana. The rest I can assure you, the staff are only for smiles but nothing. More attention is on the out guests and weddings as little priority is taken on assuring anything for in guests! While sitting at the breakfast table one morning, another foreigner was complaining about the hotel clearing the breakfast area 15/20 mins before time finishes for breakfast! As I saw this behavior myself the food is always limited, I had complained myself… same breakfast each day.The bathrooms come with grouted corners and marks everywhere, horrible bidet. It’s Hilton with 1 star service. The rooms are clean and spacious! It has a dazzling look but, the management is HIGHLY POOR…all the receptionists are just in for smiles but nothing as previously mentioned. They pick and choose which guests has to be seen as high priority… I would never recommend this hotel, as I rather be truthful and speak the truth, then get upgraded to a suite in return!!! To stay quite. You cannot buy guests out, with such an outrageous behavior! You’ve lost us as a customer too :)

Excellent staff and excellent stay

Clean , good location and polite staff

Cool staff but 0 cooperation

The hotel was good and well kept (apart from the gym) with very kind and helpful staff. If you're looking for a pool lounging hotel, there are better options within a 20 minute walk as this hotel had one small pool. The gym was not kept very well with weights everywhere and the equipment itself could have been better.

Very good hotel and staff. I was able to be in à place with calm and serenity.

環境：樓下就是亞喀巴最繁華的商業街，吃喝非常方便 設施：有些陳舊了，但停車免費，自駕還是很方便的，但免費的礦泉水在我們住的那兩天裏每天都送四瓶，在約旦酒店來説非常大氣了 服務：無論是前台小哥還是迎賓保安都熱情禮貌得不得了！我們坐在一樓露天咖啡廳（沿街）喝咖啡時如遇遊客搭訕迎賓保安還會過來禮貌地插話幫我們免除不必要的騷擾和搭訕，確保過度搭訕的男遊客走了後他再離開！這服務意識簡直太棒了！

the call center in Egypt were very rude hang up on me , the second call to confirm reservation they are unhelpful and took them 18 min to confirm simple thing they kept me on hold for simple thing, they were unhelpful without any knowledge about hotel booking and rooms one of our rooms 631 a/c was not working very disappointed with hilton this time to be fair, the reception disk T HILTON aqaba were very nice and helpful and tried to compensate us

The hotel is at great location and the room is clean. Staffs are helpful & friendly. There’s a shop selling souvenirs just near the lobby, with a very friendly owner. We liked the breakfast, but the pool is a bit disappointed. Anyway, finding a decent room with this price in Aqaba isn’t easy. We enjoyed our stay there very much!