哈里斯酒店及公寓-庫塔-巴厘島 (HARRIS Hotel & Residences Riverview Kuta - Bali)

We checked out shortly after arriving and had to urgently find alternative accommodation due to poor hygiene. The property is extremely run down, with an unpleasant odour throughout, and appears neglected. It was unfortunately filthy and felt almost abandoned. I would not recommend this place, especially for families with children. The only reason I’m giving three stars is for the staff, who were genuinely friendly and did their best to offer an upgrade. However, the issues extended beyond our room to the entire hotel. It’s difficult to understand how this property is still operating in its current condition.

Always be out favorit place, thankyou harris❤️

It looks worn and the toilet’s design is not user friendly. Staff are really friendly. Breakfast selection pretty good, especially the staff mending egg station - super helpful. Wouldn’t stay again

周圍很方便，便利店，餐飲，商超，離海灘也不遠，走路15分鐘左右吧，根據個人體力。酒店前台服務也很周到。

Location is good. And very reasonable for the room. Close to kuta beach and shops.

Le mobilier est vieillot et délabré, fenêtres qui ferme mal et salle de bain pas très propre, besoin d'un gros rafraîchissement.

Nice rooms and location, good price and environment is nice even though in renovation, received free upgrade with attentive and very friendly staff. the rest my stay is nice and perfect for my honeymoon vibes

birthdayケーキを用意してくださいました(^^)とても最高な滯在となりました。プールは大人用、子供用とあります。部屋も広くて問題ありませんでした(^^)タオルはバスタオルが1枚です。フロントの対応も素敵で、セキュリティもしっかりしているのでまた宿泊したいと思います。

We chose to stay at this hotel again mainly because we really enjoyed the buffet breakfast during our last visit. However, during check-in, we were informed that breakfast would now be à la carte instead of buffet due to "low occupancy". This was very disappointing, especially since we booked and paid for four nights with breakfast included and it was clearly stated as a buffet breakfast. We paid IDR 120K per person per day, totaling 240K for two people, but the à la carte breakfast offered only four set menu options. The value just doesn’t add up. Each of the set menus costs only around 40K–60K according to the café’s own pricing, yet we were charged 120K per person for the same items. Even worse, the à la carte options force you to choose just one item in each category. For example, with the American breakfast, I asked if I could have both beef sausage and streaky bacon (beef) and the staff said I could only pick one. I chose beef sausage, but then pork bacon was served as well, something I don't eat. I was confused and upset because I don’t consume pork, and ended up not eating the meal. All I had was tea and some dry, clearly not freshly baked bread (a couple of slices from the supermarket). On the second day, I asked if they could deliver breakfast to our room since they said the hotel was in "low occupancy". They told me they usually don’t do room delivery for à la carte breakfast, but they would do it “just for today” because a staff member agreed to it but not for the following days. "You have to go to the restaurant!" That response was shocking. They advertise buffet breakfast on the booking platforms and still charge 120K per person, but in reality, they only provide à la carte, won’t deliver food to the room, and the selection is very limited. (See attached pictures). Beyond the breakfast issue, the sink in our room was clogged (though maintenance fixed it after we called the front desk), and the hallway had visible black mold definitely not what you'd expect from a 4-star hotel. The building looks run-down, more like a 1 or 2 star hotel, with ceilings in some areas visibly damaged. At night, the whole place feels creepy, and even during the day, it looks abandoned. Housekeeping was also poor they didn’t remove the trash from our room, and shockingly, we found 1 of our underwear that had been drying in the bathroom placed on top of our shoes. That’s completely inappropriate. Cleaning staff should never move or touch guests' personal belongings in such a way. Overall, it was a very disappointing and frustrating experience. Not recommended at all!!! Avoid to stay here!!! There are decent options, especially for the price and category. Don't fall into the trap of "free upgrade" because it's no upgrade to have a clogged sink, AC in the room not cooling at 16 degrees, TV in the room not working (no signal) and smelly room. It is ridiculous the price and the category of this hotel!

Fasilitas kamar mungkin harus diperbaiki lagi. Karena kloset yg di kamar anak saya susah di tekan. Tapi kami senang menginap disana. Menu makanannya enak. Akses ke kids pool langsung dr kmr .