檳城慕蒂亞拉酒店 (Hotel PEN Mutiara)

The room is not clean and the air conditioner is very old, the noise very loud even switch to quiet mode

酒店非常舊，90年代的裝修風格，選擇這家酒店是因為要趕早上9點的飛機。正常車程十五分鐘，但是酒店附近都是工業區，早高峯塞車嚴重，前台建議我們6：30出發，7點之後會大塞車。

周圍酒店爆滿 衹能選擇這家 位置有些偏 但是勝在晚上安靜 前台不會英文 房間沒有窗 有一天沒有打掃 空調聲音大的出奇 沒有牙刷 供各位參考

I stayed at PEN Mutiara Hotel in Penang for 3 nights and sadly, the experience was disappointing. • The hotel as a whole feels run down and poorly maintained. • I asked about upgrading my room and was told no rooms were available. Yet, I was first given a room without a proper window, which felt unsafe and uncomfortable. • To my surprise, after complaining, I was moved to a bigger room even though earlier they insisted no larger rooms were available. • My originally assigned room had also been released to another guest, which didn’t feel professional. • The receptionists were unfriendly both before and after my complaint, which left a poor impression. The only positive part of my stay was the friendly and hardworking housekeeping staff. Overall, this hotel needs significant improvements both in its facilities and in the professionalism of its front desk service

Normal for an old hotel. Very far from active bustling city

Bilik yang besar, kemas. Cuma view dia biasa jelah. Kolam renang yang seronok untuk anak anak sebab ada gelongsor, takdelah just berendam je tapi boleh main jugak. Cuma hotel dalam fasa construction so agak tak teratur sikit.

I have to say, it was a pretty decent experience overall. The best part for me was definitely the staff—they were all super friendly and went out of their way to be helpful. My room was clean and comfortable, and it felt pretty spacious, which was a nice surprise. The location was also really convenient for getting around to see the sights. On the flip side, you could tell the hotel has been around for a while. The decor and some of the amenities, like the swimming pool, felt a bit old. My air conditioner was a little noisy, but it still did the job. Overall, it's a solid choice if you're looking for a good value stay without expecting all the latest and greatest features.

A short stay, the hotel is still under renovation..broken lamp & exhaust fan in the bathroom....room is spacious but unfortunately no view...staff at receptionist need to improve a lot...no towel provided at pool area, soo funny...

Hotel selesa, luas, bersih, cukup semua facilities. Hotel nampak agak lama tapi ok aje. Kolam kids dia sangat best. Ada slide dalam kolam. Anak2 happy duduk sini.

Don't, just don't! We stayed one night and it was one night too many...the room is being eaten by mold, there is no breakfast on site, no place around to eat breakfast, until maybe 11 am, the pool is essentially a construction site. The room was not exactly cheap, so I am not sure why they don't make better efforts to upkeep the place. Definitely a dissapoinment.