懷特菲爾德檸檬樹酒店 (Lemon Tree Hotel Whitefield, Bengaluru)

到班加羅爾出差，還可以吧，這家酒店

Extremely old rooms, everything was stinking. Things like towels, linens were yellowed and stuffy. Basic amenities were missing. The staff at the main gate was most of the time distracted or missing, ending up in a lot of delay in cab entry, as there won't be anyone to open the barricade to let the cab enter the pick up zone. It was tough stay.

Good property with excellent location for business travellers in Whitefield

Good property with excellent location for business travellers in Whitefield

Decent property for business travellers near Whitefield

Very comfortable

Great service! Super clean rooms. Great location in the area as well.

Great service! Super clean rooms. Great location in the area as well.

I recently booked a one-day stay at a hotel with friends to celebrate my friend’s birthday. In advance, I had requested simple decorations for the room, which the hotel staff confirmed. However, upon arrival, it was clear that something had gone wrong. The staff seemed clueless about the arrangement, and our room was devoid of any decorations. When I approached the front desk to inquire about the situation, they initially stalled and then asked me to wait in the lobby while they hastily prepared the room. Frustrated, I declined their offer and decided to call Manish, the person I had previously spoken to about the decorations. To his credit, Manish acknowledged the mistake and offered compensation. Unfortunately, our evening plans were already in motion, so we declined the offer. To make matters worse, despite booking a room for three people, there was no extra mattress provided. We were assured that it would be placed in the room later that night, but it never materialized. Disheartened by the lack of hospitality, I chose not to call the front desk again and checked out the next morning. Overall, my stay left me feeling unwelcome and disappointed. The hotel staff needs better training in basic guest services to ensure a more pleasant experience for future guests.