雲頂世界 - 高原酒店 (Resorts World Genting - Highlands Hotel)

We still rated 5 stars as our stay was great overall. Just wanted to let you know that even though the "DO NOT DISTRUB" sign was on, my friend saw staff and the manager opening her door room. Nothing was missing. The air conditioner also couldn't be adjusted, but everything else was fine.

The hotel is centre in genting

Good 👏

環境衞生實在堪憂，睡一晚上滿身滿腿都是被床蟎咬的包，從來沒有花2k住這麼差的酒店，也很少評論酒店，實在是忍無可忍。訂的是大床房，到前台非要給我們雙床房，問題是還説床大，1米的床也叫大麼？前台也沒有笑臉，反正真心不建議入住。

The staff is very rude . Since our room is not ready yet so we had to dropped our baggage at the concierge storage but the staff was rude . I had to keep some of my stuff in the luggage so I had open it there and not long after people start coming to keep luggage he started saying in a rude way say “ long queue already behind Aiyo “ FYI it took less than a minute. Instead of how he’s been treating us he could’ve told us in a good manner or could’ve just ask us to move away there’s a long queue the way he said it very rude and gave us look . That’s not all! When I went back to take something from my luggage ONEEE TIME . I ask him politely can you help me take my luggage out i need to take something out of it . FYI there’s only 1 small luggage that was kept there . But he asked me to go in the storage room to take it myself. But that’s ok I didn’t mind . When I was inside the storage room . He spoke in Malay with one of his colleagues saying “ tak faham Kenapa dia ni keluar masuk” so I confronted him why did you say I come in and out when this is my first and only time coming in to take out stuff from my luggage. They thought I don’t understand Malay . The staff attitude is very rude very bad customer service for a 4 star hotel . Hotel is not cheap I paid 800++ per night for 3 room . I don’t expect to be treated this way with a 4/5 star hotel in genting . Very disappointed

Not recommended.  Long Q to pre register 永安 booking onto their system. Was pushed to many location. After queueing fir an hour, the one and only counter could not find the booking even though I presented 永安 confirmation email.  In the end was referred to the check-in counter that was empty. The lady made a check and remarked can find 永安 confirmation email why they said cannot. I stared at her.  Why didn’t they allow me to check-in at the counter when I first approached them. Instead I was referred to the pre-registration (OTA) counter which has a long Q. My paid room was the same as those free room that genting offered to its members.

Booked a king size bed room And hotel gave me a twin bed when I was there. When I complained to 永安, 永安’s staff ruined my day by asking me to resolve it with the hotel myself. I am a consumer whom bought a product from 永安 and 永安 is taking the easy way out to ruin my trust and asking me to solve a mistake of 永安. Bloody ridiculous platform who has screwed up 2 of my hotel stays in 2 week. The first problem occurred when I was in KL and this time is the second time. I never had this problem with other platforms

Nice view

最驚喜的是窗外的風景，仙氣飄飄。房間的設施有些年代感，不過空間還可以，不會太過擁擠，還是很乾凈的。前台的工作人員態度很好，不過就效率太低了，辦理一個入住要等很久，而且一直搞不清楚我們是否交tourist tax，有點無語，已經給他看了付過税的訂單了，可是還是説沒看到。

房間舒適度算好，但從商場要找到酒店非常困難，標示相當不清楚，櫃枱入住時多收10元馬幣，說是税金，令我們覺得很奇怪，因為入住其他酒店都沒有，後來又通知我們搞錯了，又退給我們，服務員對程序不清楚