IP 度假村及水療中心 (IP Casino Resort & Spa)

The property is simple but very clean, which I really appreciated. My room was quiet and comfortable, perfect for resting after a long day. I would recommend it to anyone looking for a hassle-free stay.

Everyone was super nice, food was excellent, very professional the moment we arrived. 

When we arrived we proceeded to stand in line behind the ONLY other person in the check in line and that was also standing behind the lady checking in, in front of the ONLY person sitting at the check in desk. After a few minutes another man walked up behind us. The lady in front of us was called to the desk and then another lady walked up into the entrance on the other side of us. I was next but instead of calling me up she asked if I was VIP. I wasn't so she told me that I was in the VIP line and had to wait until the lady that had JUST walked up was finished before she could take me..... WAIT - WHAT??? There were NO SIGNS stating this line is for the people who are more important, the guy behind us even asked where was the sign stating that this was a VIP line. We asked for a manager, but she also dismissed the situation and said that she knows that the lines are not marked (so somehow we are supposed to know) and she was SORRY that it was a mix up. All of a sudden it was important that there be more than 1 person sitting at the desk. Neither of the two photos say VIP.

Room was very nice, quiet, everything worked well. Bed and sheets felt wonderful!

This 永安 very nice that we stayed here.

This is the first time we stayed at the IP and we were pleased with everything from the check-in and food to check-out. We were not happy about the outside valet being closed as we had several pieces of luggage that we had to carry from the parking area into the hotel. Thank you and your staff for a lovely couple of days.

Great stay from start to finish. Very friendly helpful desk personal made the visit so enjoyable. Clean comfortable room. Will be back and would not consider staying anywhere else.

front desk at check in is not friendly. bell hop service was top notch. housekeeping was also wonderful, the guy at check out was great, but he was the only one.

Was a good experience at IP. No problems, great facilities, friendly service, good location and good price. Have stayed here before and will stay again.

Where to start with this hotel…if you plan on staying several nights please be aware there is no house keeping. I had to call every day to get coffee and water. They would leave trash bags when I asked. I paid for 2 rooms for 9 days and when I asked if they could supply those items so I wouldn’t have to call daily they said no. I also needed our room to be vacuumed and they said they don’t clean until we leave. I ended up calling the front desk and that’s when they finally sent someone up to vacuum. The elevator service was horrible. People were furious how long it took to catch an elevator. We would push up and down just get on no matter if it was going the opposite direction. Definitely would not stay at this place again. Our point of staying at a hotel was so we wouldn’t have to worry about cleaning our own toilet or having fresh towels but we still had to call daily bothering them for supplies.