城堡花園旅館 (Penzion Zamecka Zahrada)

The worst experience on hotel I have been for the past 50 years as reasons below: 1) check in front desk is not 24 hrs and don’t even have a seat for guest to sit and wait. 2) hotel check in staff / or manager don’t answer for checking request call normally and keep us guest standing and waiting for his coming about 30 minutes and actually he is just inside the other room opposite the reception. 3) after abut 30 minutes waiting, he come out from his room , didn’t show his identity first but question us why we are looking around the reception area ？and the attitude are very very rude I have never seen before. 4) no other facility except rooms in this hotel ? No any tourist information available, no lift for upstairs room guest specifically with luggage and in old age. No luggage storage rooms and worst is the latest check out time is 10 am in the morning ？ 5) room cleanses is ok but only provide 1 medium size towel, no others ！shower facility is below standard and hot water supply are not enough too. This is the worst hotel experience for me for the past 50 years , the checking staff is an old man with good English , supposed he should be in higher class level with this language ability in his age but the attitude is horrible, the way he questions us why we are looking around the reception area while we are waiting for checking is like we are facing the KGB or police . Really terrible ！

The first time you enter the hotel, you will feel unkind at the reception. And the room will get a headache and an upset stomach from the smell of mold. I didn't even use the bedding because it was in such a bad condition. I encourage you to check other people's reviews and I would never want to go back even if it gives you free nights. It's not worth choosing score number.

The boss isn’t friendly! We felt sad to his conversation! This is not a good treat !

I think the boss isn’t friendly! He earn extra money after 17:00 ! It’s not in rule at the website! I’m so sadly!

Not bad and good price

Nice hotel with hospitality

아주좋았어요

人生最差的一次訂房經驗，沒有之一！！！！預訂的時候填寫漏了一個人, 到了旅館，被告知要多收一倍房費（約740人民幣），超級不合理的. 即使我們同意補回一個人的税費，但旅館東主不同意。 然而，這個價格可以馬上在APP裏面再預訂多一個房間。我們當時就蒙了，既然要付這個價格，不如馬上訂過另外一間酒店。所以我們離開了。出國這麼多年，從來沒有看見過一個這樣的旅館。後來，在谷歌地圖上看到這家旅館的評論，都是涉及亂收費的。反正稍有條款跟預訂不符，他就坑你一大筆錢。如果你們不信到谷歌地圖上看一下評論，它的評分超級低。