科隆西部美居酒店 (Mercure Hotel Koeln West)

Struggled to get through to the hotel as the phone number on the app used to make booking was in correct. The hotel is easy to find and transport links from the airport I give a 10/10 plus connection to the city was super easy. Upon arrival, the service desk staff were pleasant and apologised. Finally checked in and the room was clean and well done. However, my room was facing the major road and extremely noisy during the entire stay as the road is a busy one.  Ordered a late dinner and disappointed with my under done beef patty, the bun it came with required an electric knife to get through. I did complain and an apology was given.  Now, the hotel room doors bang whenever they’re being closed and made my stay unbearable. Something definitely needs to be done as I was put off!! Before retiring to bed, I hung the notice to not be disturbed..alas! the following morning after breakfast I just wanted to have a quiet time but I was rudely interrupted, disturbed coupled with the loud doors as the cleaners went about their inspections 2 x in a space of 10 minutes.  I would have loved to stay here on future visits but it’s a NO!!  The breakfast was lovely, sauna and swimming pool facilities too. I did not use the gym. Otherwise it’s in a good safe location.

位置靠近高速，周邊有眾多超市和商業，週末還有一個很大的市集，是一個安靜和舒適的落腳選擇。

這個酒店非常好，對面超市DM都有，走路7分鐘就是車站，超級方便。比我們之前住的H+房間要大點，也比較乾淨。服務也不錯，唯一遺憾的是房間不配水

Excellent hotel quality and very friendly service. Any issues were promptly resolved by hotel. Highly recommended. BF was excellent and so were the swim pool and sauna.

Lovely hotel - nearby tram, great choice of good quality food at breakfast, small pool and sauna. Highly recommend.

A good hotel for people attending conferences but not great for tourists due to it's countryside location.

設施：非常好，房間比較大 衞生：乾淨整潔，每天打掃 環境：交通方便，對面是lidl超市和dm，火車站和公交在旁邊 服務：友好熱情

Wir waren als Familie für 2 Tage zu Gast. Das Hotel ist in einer sehr guten Verkehrslage und in der Umgebung gibt es genug Läden. Das Zimmer war ok. Das personal ist sehr freundlich. Würde wieder buchen.

We stayed for 3night no cleaning the room and the 3rd day somebody asked to ckean the room but its to late around 6pm and we was resting and I asked a bottle service water but they dont have I also asked tissue in the reception also dont have.

房間很大，很乾凈，和很安靜。早餐不錯，選擇內容很多。比較適合商務出行的選擇，下次還會來住。酒店前台服務也很好。