THE WAVE HOTEL CONDADO by IHG (THE WAVE HOTEL CONDADO by IHG)

My party of 4 and I recently stayed at The Wave Hotel and wanted to share honest feedback that I hope helps future guests and encourages the hotel to make much-needed improvements. While the location is good with lots to eats, a ******, a spa and plenty of bars within walking distance, the overall condition of the hotel fell far below expectations. The website claimed there was paid parking, but there was none available. This created a stressful start to our 永安. The lobby appeared fine, but as soon as we got to the elevator, we noticed how poorly maintained the hotel was. The hallway carpets on each floor were dirty and clearly hadn’t been cleaned in some time. The elevator also did not require a key card, which is a serious security concern. Anyone could access guest floors without restriction. Our rooms was very small. and my friends king-size bed was 2 twin mattresses that kept separating in the middle, the furniture had a thick, sticky paint on it that stuck anything placed on top. There was 2 hardened, black washcloths and the towels were thick with whatever substance used to wash them, had a strong odor, and felt unclean. We ended up going to Walmart to purchase our own. We were also informed we’d be charged $10 per missing item, even for those same low-quality washcloths, disgusting towels or the even keycard. There was no “Do Not Disturb” sign, so our room was entered without our permission despite requesting privacy. The worst part of the stay was the rooftop deck. What may have once been a nice area is now completely neglected. There were spoiled food containers (that were there for the days), half-full beer bottles, dead plants, rusted furniture, and a filthy hot tub. It felt unsafe and unsanitary. I know why the VA Hospital no longer uses this hotel for Virgin Islands veterans because of its lack of cleanliness and updates. That says a lot. The Wave Hotel may have potential, but it urgently needs improvements in cleanliness, security, and basic guest care. I took pics of the "pool" area, I wish I took some of the rooms and these pics are NOT all on the same days.