제일 좋았던 점은 위치 입니다 몰이 옆에 있어 쇼핑하고 식사 하기 좋았고 공항과도 가까워서 편했어요. Fan 소리가 밖에서 좀 들렸으나 자는데 방해될 정도는 아니었고요. 차 소리는 별로 들리지 않았어요. 주차비가 있으나 주차하기도 매우 편하고 주차장도 넓어서 스트레스 받지 않고 출입이 가능합니다. LA 방문 할때마다 묶는 괜찮은 호텔이라 추천합니다
Our experience at this hotel was extremely mixed. I’ll list the good points first, and then mention issues we had, as they were quite significant.
Pros: The location was great, close to the airport (about a 12 minute drive) and also right next to a huge mall with a Target and many restaurants, several grocery stories, Starbucks, etc. Super convenient for flying in/out of LAX and also getting around various locations in LA.
The aesthetics of the lobby are generally nice and it seems like it’s been renovated recently. There’s also free (and delicious) chocolate chip cookies in the lobby around 5:30 each evening.
The front desk staff are generally helpful and responsive.
Finally, to the cons:
Most of our gripes are related to the hotel’s housekeeping service. The housekeeping service at this hotel was the worst I have ever experienced. We constantly had to call and ask for basic necessities the weren’t replenished: no wash clothes or hand towels, no bedding for the couch bed, several times they failed to take the very full trash out, etc. Worst perhaps of all was how they never changed the paper, ice biner, or glass cups in the room. We used the glasses on the first night of our stay, the next day they took one of the dirty glasses and left the other, never giving us cleans ones or taking the dirty glass for the entirety of our 5 day stay (see photo). They also didn’t replenish the paper coffee cups.
At the end of our stay we shared our dissatisfaction with the front desk manager over the poor housekeeping services and she was very understanding and apologetic and there was any way she could make it up to us, which was very appreciated.
Neel Kapadia
商務旅客
特大床房（帶梳化床）
入住於2024年06月
3.2
不錯
評價於：2024年06月14日
I was not given the room that me and one of my colleagues booked by saying its over booked and error by system. We have asked to change on next day. And front dest seems to not feel guilty at all and given some $10-20 coupon and we feel its very regular for them. Dont like they treat the way in this situation. Also have less water flow in shower and basin.
Otherwise bed, rooms and location is good as per my works.
제일 좋았던 점은 위치 입니다 몰이 옆에 있어 쇼핑하고 식사 하기 좋았고 공항과도 가까워서 편했어요. Fan 소리가 밖에서 좀 들렸으나 자는데 방해될 정도는 아니었고요. 차 소리는 별로 들리지 않았어요. 주차비가 있으나 주차하기도 매우 편하고 주차장도 넓어서 스트레스 받지 않고 출입이 가능합니다. LA 방문 할때마다 묶는 괜찮은 호텔이라 추천합니다
Our experience at this hotel was extremely mixed. I’ll list the good points first, and then mention issues we had, as they were quite significant.
Pros: The location was great, close to the airport (about a 12 minute drive) and also right next to a huge mall with a Target and many restaurants, several grocery stories, Starbucks, etc. Super convenient for flying in/out of LAX and also getting around various locations in LA.
The aesthetics of the lobby are generally nice and it seems like it’s been renovated recently. There’s also free (and delicious) chocolate chip cookies in the lobby around 5:30 each evening.
The front desk staff are generally helpful and responsive.
Finally, to the cons:
Most of our gripes are related to the hotel’s housekeeping service. The housekeeping service at this hotel was the worst I have ever experienced. We constantly had to call and ask for basic necessities the weren’t replenished: no wash clothes or hand towels, no bedding for the couch bed, several times they failed to take the very full trash out, etc. Worst perhaps of all was how they never changed the paper, ice biner, or glass cups in the room. We used the glasses on the first night of our stay, the next day they took one of the dirty glasses and left the other, never giving us cleans ones or taking the dirty glass for the entirety of our 5 day stay (see photo). They also didn’t replenish the paper coffee cups.
At the end of our stay we shared our dissatisfaction with the front desk manager over the poor housekeeping services and she was very understanding and apologetic and there was any way she could make it up to us, which was very appreciated.
Neel Kapadia
商務旅客 特大床房（帶梳化床）
入住於2024年06月
3.2
不錯
評價於：2024年06月14日
I was not given the room that me and one of my colleagues booked by saying its over booked and error by system. We have asked to change on next day. And front dest seems to not feel guilty at all and given some $10-20 coupon and we feel its very regular for them. Dont like they treat the way in this situation. Also have less water flow in shower and basin.
Otherwise bed, rooms and location is good as per my works.
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