佛羅倫薩蒂沃利加迪宮酒店 (Tivoli Palazzo Gaddi Firenze Hotel)

佛羅倫薩那麼多酒店，能不住這家就不要住這家！國人記得避雷！房間安全得不到保障！回酒店的時候發現了剛使用過的香煙，清潔人員不抽煙 請問香煙哪來的？我們自己也不抽煙。無法排除是否房間進過人

Title: Disappointing Experience That Didn’t Match the Photos I booked a Premium room specifically because the listing photos showed blue-sky views and a golden dome. However, upon arrival I was assigned a room on the first floor facing a dark, rundown alley—nothing like the images. The bathroom also didn’t match the photos: it was much smaller, with virtually no counter space. When I raised this with the hotel, I was told I hadn’t booked a “Premium room with view.” At the time of booking, my only options were: a cheaper “Deluxe,” a more expensive “Premium,” and a “Suite.” As a guest, I relied on the photos shown for the Premium category, which all featured a view. The mismatch felt misleading. I asked about changing rooms, but was told the hotel was fully booked and that they had already given me a “larger” room of 20 m². The stated size range for the Premium room is 18–23 m², so this didn’t resolve the core issue—the lack of the view shown in the photos. After persistent requests, I was offered a second-floor room in another building without an elevator. That room had a larger bathroom but a smaller bedroom, and the window opened directly onto exhaust vents. It wasn’t a viable alternative. Overall, this was a disappointing experience for a five-star property. While staff were polite in manner, the room assignment and photo discrepancy felt misleading, and there was no practical solution offered despite the hotel being aware of the issue. To add to the frustration, I later noticed my luggage had been dented. In summary: the Premium room I received did not match the advertised images—especially the view and bathroom—and the lack of clear labeling (e.g., “with view” vs. “no view”) led to unmet expectations. I hope the hotel updates its listings to accurately reflect room types and views so future guests can book with confidence.

非常好！酒店非常典雅漂亮，審美在線，就像進入了一家宮殿一樣，很高檔的酒店。6樓陽台還能看到絕美的景色！酒店前台服務非常周到熱情，這是意大利之行我們住得最滿意的酒店！

房間非常乾淨整潔，床品舒適，衞浴用品齊全，有冰箱。酒店位置優越靠近幾個景點，美術館和百花教堂步行即可。雖然有陽台連廊，特別安全，安靜有利於睡眠。早餐豐富，各種小點心，果汁特別好喝。前台服務人員周到熱情，英語説的很慢清楚，交流無障礙，還給了我佛羅倫薩地圖。堪稱在意大利住過服務最好的酒店。

Great breakfast and service

位置很好，酒店挺新，服務很好，早餐也挺不錯。就是隔音一般，房間設施和國內這個價位的酒店肯定沒法比，但這就是佛羅倫薩的價格。頂樓露台是個晚上休閑的好去處，風景很好。

룸컨디션 깔끔하니 너무 좋았고, 로비도 감성적이고 넘 좋았습니다. 무엇보다 리셉션 직원분과 도어맨 분이 너무 친절하셨어요. 피렌체에 다시온다면 다시 머물 의향있습니다.

服務很好，很乾凈整潔，門僮很熱情，每次進出都會打招呼～房間整潔衞生間很大，地理位置好，對面餐廳的意大利麪很好吃 頂樓露台很好看，但衹能從一個電梯上去，另一個電梯是去6樓套房的～露台沒有遇到其他人，安靜舒適

We had a wonderful stay here. The location is the best, right in the center of the city, walking distance to all attractions. Only very short walk if you are going to use the train. The hotel staff are lovely, specially the Italian doorman. We had a nice welcome gift on arrival and was upgraded to a bigger room. Can't wait to be back

聖誕節後的一天到達，但是聖誕氛圍依然很濃厚。酒店前台的服務超級棒，房間這個甄選房原來以為是頂頭的結果在中間很大，層高很高，很有特色。聖誕期間價格有些貴，如果非旺季衹有1500多很划算。早餐非常豐盛，但是可能太忙沒有及時的服務和幫助，真的有點自助🤌🏻