法蘭克福機場施柏閣酒店 (Steigenberger Airport Hotel Frankfurt)

酒店位置離機場距離很近，環境特別好！房間隔音效果不錯！

整體來說CP值高，從機場至飯店及飯店至機場接駁都相當迅速與方便。 5:30就有早餐，早餐種類多也很美味好吃，相當適合搭乘早班的飛機。唯獨附較近偏僻，沒有超市可以買東西是比較可惜！ 櫃枱服務人員親切，整體來說很棒！

第一天剛入住房間，發現紙巾盒衹有一張紙，通知換完後服務員把自己的鑰匙落在房間裏。結果第二天洗完澡後發現淋浴地漏堵滿了頭髮，導致水淹了整個衞生間和房間。 第三天換完房間後連住了3天紙巾也是用完了，不打電話不會給換的，房間設施比較老了整體和星級酒店沒有一點關係。 入住期間還被三次服務員不敲門直接開門進入。 因為商務出差沒發更換酒店，去了四次法蘭這個酒店真是刷新了認知。

這次來法蘭克福，到達時是一大早，這家酒店有24小時接駁車到酒店，每隔20分鐘有一班，幾分鐘就可以從機場到達酒店，非常便利；到達酒店時沒有到下午3點的入住時間，可以選擇10點入住酒店加收費用，差不多10歐每小時，還是挺不錯的。房間的隔音不錯，雙層玻璃，儘管在航線但是很安靜，推薦給早班夜航的夥伴們。

各方面都不錯，到機場很便捷，每隔20分鐘會有大巴，免費穿梭，早餐 0530開始，一直持續到1030，挺好的。

房間乾淨整潔 位置還可以，有機場的接送巴士20分鐘一趟，在T1客運大樓，從T2出來的 建議直接走路過去也可以

乾淨整潔  主要方便  特別適閤中轉   上了班車衹要10分鐘就到了  但是真的荒無人煙  周圍啥都沒有

飯店的服務很好，有免費的機場接駁車. 早餐也不錯. 單人房的配置很好，品質不錯👍🏻 房內有咖啡.

Hotel super super vicino all’aeroporto con navetta andata/ritorno ogni venti minuti gratuita (durata  circa tre minuti ) , stanza insonorizzata perfetta per dormire  tra un volo e l’altro , kit snack di benvenuto molto apprezzato, oltre che macchina da caffè’ e bollitore per il the’. Super consigliato !!!

😡The service at the hotel was disastrous. The hardware of the hotel was pretty good, but the staff’s unwillingness to help made my 永安 a really bad experience, I would certainly not recommend this hotel to basically anybody! 1) hygiene problem- there is an e-cigarette butt left under the table 2) shower - water kept on leaking out while taking a shower, apparently the water drainage is partially blocked, checked in at around 2215 ,kept calling the reception about the water problem and there is no answer. I had to run down to the reception and waited for like 20 minutes to get in touch with a staff, and the answer I got was there is no technician late night to fix the problem, they even have to look for towels for me! Amazing! 3) service - I tried to call to ask for a bowl for my child. First, I got a hold of the lady at the reception by phone, she told me to personally go to the restaurant or F&B outlet to ask for one, I asked if I can call room service for one, she said I will be charged if I ask room service for a PLAIN bowl. I think I will just take a 永安 to the restaurant to ask for a BOWL, the handsome looking gentleman (waiter) seems like he doesn’t know what is a BOWL and he told me it’s not available. I asked if there is not a single bowl in the hotel, he said YES! This is new to me! Then I went back to the front desk to the same lady, she said I need to go back to ask the gentleman, I told her what happened and she seemed a bit puzzled, but at least she tried to help and went into the restaurant and got me a PLAIN BOWL. Not even talking about me have to personally go down to get a bowl, the time taken for me just to simply get a bowl is out of my imagination. To sum up, the hotel itself is more than satisfactory, but the services are a mess, the unwillingness to help me on my problems made this stay a really bad experience for us! 😤😤😤😡😡😡😡😡😡