雲頂高原的優質套房D'lement (Premium Suites d'Lement at Genting Highlands)

✨五星滿分好評！酒店位置超便利，出行超省心～房間乾淨整潔無異味，床品柔軟舒適，睡眠體驗滿分！工作人員服務熱情周到，響應及時又貼心，細節處盡顯用心。設施齊全完善，環境安靜愜意，性價比超高！全程體驗感極佳，下次來還住這兒，強烈推薦給大家！

酒店環境舒適、乾淨、整潔、衞生,停車方便、快捷交通四通八達、隨時隨地上下山、環境安靜舒適、便利店滿多

⭐ Terrible Experience – Dishonest and Unprofessional Hotel! I had an absolutely horrible experience at this hotel and want to warn other travelers to stay away. First, the room was not clean at all — it was stinking and smelling bad, and the overall hygiene was unacceptable. Despite this, the staff charged me 50 ringgit in cash just for 30 minutes of early check-in, which is absurd. Then, even though I had a two-day booking, they refused to provide daily cleaning service and demanded 75 ringgit in cash for room cleaning after just one night. This was never mentioned anywhere during booking. Finally, things got even worse at checkout. We had two rooms booked — one key was left inside the room (clearly on the table), and the other was handed over at reception. As soon as we left, the staff falsely claimed that the key was missing. The man at the counter threatened to file a police complaint if we didn’t pay. He then demanded 100 ringgit, and when I said I would pay via 永安, he said “No, cannot be done” and instead forced me to transfer the money to his personal bank account! In total, they made me pay 50 + 75 + 100 ringgit = 225 ringgit extra in cash, outside of the official 永安 booking. This is completely dishonest, unprofessional, and unethical behavior. This experience has left a very bad impression. I strongly urge 永安 to take immediate and serious action against this property. Such hotels should not be listed on your platform. ❌ Totally unacceptable — do not ever book this hotel!

singki dan lantai tersumbat… tapi yang lain semua okay😌 view bilik cantik

Nice location, last minute bookings also able to arrange.

given the lowest floor unit with bad view ,water heater not enough for families ,the last 2 member almost get cold water to shower need improvement

房間乾淨整潔，也很寬敞，唯一缺點是前台不好找，在一家便利店裡麪，我們找了好長時間才找到，應該掛一個指示牌，便於客人尋找

เหมือนเป็น Airbnb มีสมาชิกของคนโดมาปล่อยเช่า ไม่มีเคาน์เตอร์เช็คอิน เป็นแค่เจ้าหน้าที่ไปรับการ์ดที่ร้านสะดวกซื้อ(หรือแล้วแต่จะนัดมั้ง ไม่แน่ใจ) ห้องไม่เก็บเสียง การต่อลิฟต์ค่อนข้างจะงงๆหน่อย อย่างเราได้ชั้น 29 ต้องขึ้นลิฟต์มาส่วนกลางที่ชั้น 7 แล้วก็จะมีส่วนแยกไปแต่ละตึกอีกที ตอนขึ้นลิฟต์ค่อนข้างน่ากลัว อาจจะเป็นเพราะมันสูงมากก็ได้ ความสะอาดของห้องไม่ได้แย่มาก พอดีไปพักแค่แบบว่าใช้นอนจริงๆ ก็เลยพอโอเค ไม่ได้ไปใช้บริการส่วนอื่น ส่วนรถบัสรับส่งที่ Skyworld คือต้องจองแยก และจ่ายในราคา 7 RM ต่อคนต่อเที่ยว และมีรอบจองสอบถามได้ที่เคาน์เตอร์ด่านล่างตึก

Kelengkapan bilik cukup. Ada iron board, microwave, peti ais, mesin basuh, peti besi. Lokasi hotel agak ke dalam. Bus shuttle disediakan setiap jam utk ke theme park. Bilik ada balkoni, tekanan air laju, shower best.. Kunci bilik ambil di MyNews bawah hotel. Tiada receptionist.. parking hotel bayar RM19 sehari. X sure pula leh validate atau x sbb lupa nk check Bilik hotel menghadap bukit. Akan repeat..

I did come to stay at this hotel every time when I went to Genting Highlands, however, this was the first time that I felt disappointed at its service. I stayed here for more than two nights, but the hotel provided just only four bottles of water during the stay. Although I asked the hotel to make up a room, the staff said “no”. If I can rate this as zero for the service, I will definitely do it. One more thing to add, the staff at the reception was not helpful at all. When I asked about the price of the breakfast, she said “You can pay extra for RM 16 per person”. However, when I went to have the breakfast, it turned out that I was charged for RM 50 instead. I think it was because her pronunciation in English. She put the wrong stress on the number 16 and 60. Also, the cleanliness of the area for the breakfast was terrible as I saw the cockroach walking on the tray of the bread there. So sad…next time maybe I need to reconsider my stay at this hotel. Really disappointed.