古爾岡檸檬樹主市中心酒店 (Lemon Tree Premier City Center)

Very disappointing experience. When we arrived no wifi in hotel and being far away from family during these turbulent times not ideal. Then when we went to the room to unwind the TV was not functional and they stated the situation would not be solved that evening. After a long flight we figured at least we could take a nice hot shower and to our dismay no hot water. Not a good start to our experience. Following morning still no wifi thik late evening. Figured a swim might be worthwhile in the late afternoon and were told pool was under maintenance for a few days but we were not notified of this even at check in time. We usually book hotels on vacation or even for business getaways with down time in mind and this felt more stressful than relaxing. Staff overall was friendly at breakfast and at the desk but was disappointed with how management handled it. No offer of apologies or complimentary anything despite the challenges. Heard lemon tree was supposed to be a good brand but won't be booking again. Oddly we got water the other evenings only after informing them we needed hot water. They would tell us that they will inform the engineers to turn it on. And another thing I found odd which I have not experienced is that you can only connect max 2 devices to wifi but both my husband and I have devices that we need connected eg lap top, cell phone and tablets. Difficult to pick only 2 per room.

The room air-conditioning was extremely cold during winter, and there was no way to adjust the temperature. I had to request a heater; otherwise, the room was freezing. Sleeping was very uncomfortable due to the cold. Breakfast had very limited variety, and the food at the hotel restaurant was not worth eating. I cancelled my 2nd booking and moved to another hotel.

Very clean hotel with very good bed and bathroom I thoroughly recommend the hotel and it’s amenities Decent breakfast too