箱根小湧園天悠旅館 (Hakone Kowakien Ten-yu)

我們早到酒店，服務員也為我們提供了適合的房間。環境非常幽靜而且設備齊全。入住後，我們巳到温泉。浸過温泉後，酒店會提供雪糕。自助晚餐、早餐同樣豐富。下次去箱根也一定會再到這酒店。

各方面都很棒！晚餐有龍蝦無限供應，早餐還有長腳蟹 房間的一切也很棒，睡得非常好👍 大浴場景色很驚人非常舒服，晚上還有表演 員工英文非常好服務也都非常好 是目前最喜歡的温泉飯店！

11月24日入住酒店，自駕遊，位置容易尋找。有大量免費停車位。車子使到時，服務員主動拿行李，幫忙推往房間，還介紹房間温泉設施，服務一流。早餐和晚餐我選擇的是自助餐，食物非常美味，尤其是刺身、壽司類，新鮮甜。早餐竟然有蟹腳，仲要係甜的，超讚！5-7pm 有免費飲料提供，汽水、酒⋯正。大堂有兩部golico 雪糕售賣機，住客要去前台取Token  在5am-12am 無限量免費給住客食用，只要你食得落，食100條都冇問題🤣，小朋友見到一定開心到爆炸。因為房間有自帶温泉，所以大眾温泉沒有太多人，浸得舒適，吹頭唔使同人迫。還有按摩機免費使用，配有音樂和薰衣草味，令人十分放鬆。所以非常推介這間酒店，會再來。

非常好一間酒店，環境靚，服務好，雖然早晚餐是自助餐，但晚餐有龍蝦鮑魚，早晨有白酒長腳蟹，款式多樣且性價比高，絕對值得再次入住👍

我們下午四點多從御殿場oulet 搭箱根巴士到天悠（小湧源站） 或是下一站（剛好從全家那邊進去五樓走連通道是飯店的一樓再搭電梯到五樓check in) 會有服務人員幫您推行李到房間 房間陽台有個搖椅和泡温泉池 我和先生下午到大廳享用免費的飲料 白酒 和冰淇淋 晚上吃buffet 實現鮭魚*自由 早餐也是自助餐有蟹腳唷 六樓浮雲之湯很棒 望出去是美景 五樓車之湯 戶外🈶瀑布 很美 都要去試試看～ 泡完外面還有無重力的按摩椅 很解疲勞🥱 但是這裡到箱根湯本車站還要轉J巴士大約半小時 這裡適合享受飯店的設施等人來住 旁邊還有温泉樂園可以使用 適合親子

第二次打卡，服務熱情，有shuttle bus接送，非常方便，省了很多麻煩。早晚餐豐富，很多選擇，吃的滿意，二個温泉交替使用，也非常喜歡。

住了兩晚，check in 的時候已經感覺服務很一般。之前在箱根住過其他更好的5星酒店，這間感覺比下去。 一般住5星的酒店，多數會有職員把行李送到房間。職員帶我們上房間後我們的行李就一直被放在reception, 直到晚飯後職員才找到我們，叫我們自己把行李帶回房間。 我們在前枱給的一堆單張中得知有private bath, 但在我們預訂的過程中有困難，我們之後找到前枱幫忙預訂，第一次說英文請求幫忙是拒絕的，第二次我們用google translate把英文轉換到日文請求幫忙前枱才幫忙預訂，我想可能是因為語言不通吧？ 晚上7-8點洗澡的時候突然沒有熱水，朋友洗到一半硬著頭皮用凍水洗澡，之後朋友第2日就生病了。 晚上是吃鐵板燒，兩天菜單都一樣沒有驚喜，但是味道不錯。早餐則很一般。 看到這間酒店很高評分，但除了迎賓館餐廳的職員及門口的靚仔哥哥外，住了兩晚不太感受到服務。 現在正值紅葉季，露台景色不錯。酒店有免費雪糕食，有很多味可以選擇，這個很讚。

酒店十分漂亮，大堂有小食及飲品可以享用。房間觀景非常好，可以觀看日出，有獨立温泉浴缸。自助早餐及晚餐選擇豐富，味道十分好。交通方面可以搭乘登山巴士直達，酒店亦有安排免費穿梭巴來往強羅站。最驚喜是酒店有安排Live Band表演，整體入住體驗十分好！

很無語 這個酒店在山上 但是酒店有一個fast way 導致公交車 可以停在酒店門口 但是沒有人跟我説 並且預訂的頂層私湯温泉房 那個浴缸的活塞有問題 導致温泉水一直跟漏斗一樣 酒店説有中文服務 但是我衹能英語溝通 我的英語不好 但是對方的英語聽起來也一般 最關鍵的 酒店有若干活動 為什麼不告訴我 導致孔明燈許願的時候我錯過了 在歐洲旅行時預訂的也是上榜酒店 人家提前就email你有什麼設施或者活動你可以提前book 貴酒店不讓提前check in 沒問題 但是store my luggage的時候為什麼不告訴我 相比京都也住過高級私湯温泉酒店 對方酒店的整體設施和服務就上一個檔次

Dear Hotel Team, I did not want to make these points of criticism public and therefore sent you an email on September 16, 2025. Since I have not received any response by October 1, 2025, I am now publishing my points of criticism. Thank you very much for hosting us from September 14 to 16 2025. Your service is so attentive and friendly - it was consistently perfect. Unfortunately, we experienced many shortcomings that I would like to point out to you. The room, unfortunately, was not clean. The sink siphon is yellow, and the bathtub on the balcony is full of residue from the thermal water. We found hair everywhere: on the floor, the bed, and the couch. I would expect a different hygiene standard in a 5-star hotel. The bed linen seemed old and had frayed edges and loose threads sticking out. It did not feel inviting to sleep in. On the terrace, the hanging chair had a hole that looked like it was caused by a cigarette. The wooden surfaces in the room showed a lot of wear and damage in many areas. Simply touching them up with a suitable marker or paint would already make them look newer and more high-quality. At the buffet, the water glasses were unfortunately very small. In the summer heat, I had to fetch four rounds of two glasses each at dinner to stay sufficiently hydrated. At the first breakfast, I got a cappuccino from the coffee machine. No milk came out, even though a staff member had just refilled it, and the remaining coffee tasted strongly of cleaning agent. The taste lingered in my mouth until the evening. I only took one sip and didn’t want to drink any more. On the first night, I was woken up by irregular beeping in the room. After a long search, I identified the safe as the source. The safe was irregularly entering codes on its own without any input. I tried to open it with my PIN - since our laptops were locked inside - but I couldn’t open it anymore. The error HOLD03 appeared, so I wanted to wait the three minutes for a new PIN entry. In the meantime, the safe entered codes again by itself and reactivated the HOLD03 timer. Luckily, I found a three-minute phase when the safe didn’t make an input on its own, and I was able to open it with my PIN. Out of lack of trust, I didn’t lock the laptops in the safe again. I kindly ask you to have the safe serviced and the defect repaired. Because of this, I unfortunately slept poorly and with the hygiene issues and the problems at the buffet, the overall stay was not enjoyable. A single problem would not make the stay worse, but the accumulation of issues put us off and does not correspond to a 5-star hotel charging ¥80,000 per night for a simple double room. I hope my feedback helps you and wish that you can resolve the problems easily and cost-effectively. Your service is on such a high level, and we truly appreciate that. Best regards

房間大有私人風呂， 房間望山景 ，非常舒適， welcome drink任飲， 又有雪糕食。 晚餐是套餐，但甜品同海鮮丼是任食。 早餐非常豐富， 竟然有長腳蟹，海鮮丼，酒類等等。 酒店設施很好，員工服務貼心，值得推薦！