VIETHOME PREMIER - Masteri West Heights (VIETHOME PREMIER - Masteri West Heights)

公寓有寬敞的陽台，晚上坐着放鬆非常舒服。房間整潔、設施齊全。位於市中心，很多地方步行即可到達。員工非常熱情、迅速又細心。我在這裏住得非常舒適。

我很喜歡公寓通風的陽台，早上坐着喝咖啡特別舒服。房間乾淨、傢俱新穎、設施齊全。員工細心且迴應迅速。位於市中心，讓一切都觸手可及。

整體環境不錯地點也非常方便 非常適合旅遊住宿

公寓很新也很温馨，現代傢俱齊全。每天早晨陽台都有陽光和新鮮空氣。地處市中心，附近有很多美食和咖啡館。無論短住還是長住都很合適！

從進入酒店的那一刻起，我就能感受到他們在細節上的用心。傢俱現代，浴室乾淨，設施超出預期。床非常舒適。以這樣的品質和服務來説，價格非常合理。我下次一定還會來！

I do not recommend these serviced apartments. We had a very bad experience from the start. We arrived at 14:00, the stated check-in time. The address provided was vague (the complex is huge), and the contact number on the booking did not respond for some time. When he finally answered on WhatsApp, we were told the room was dirty and would take one hour to prepare. That “one hour” turned into three hours, and we only got access to the apartment around 17:00. This is unacceptable and should have been communicated in advance. The contact person was rude and unapologetic. When we complained, he told us to “just cancel” if we didn’t like it. By then we had already paid for transport and made plans, so cancelling was not an option—and the booking site would have charged us anyway. On the way to the apartment, the elevator broke down and we were trapped inside for about 25 minutes in the dark with no air-conditioning. We immediately contacted the owner and even sent him a video of us stuck inside. I can see on WhatsApp that he read the message and watched the video, but he offered no assistance whatsoever. Later, he claimed he was not responsible for the elevators, only the apartment—all while we were still trapped in a dangerous situation. We eventually got out only because a resident inside spoke with maintenance, and the doors opened between two floors, forcing us to climb out using a chair. Extremely unsafe. After waiting three extra hours for “cleaning,” we entered the apartment only to find garbage on the balcony and cigarette butts, despite it being advertised as non-smoking. That evening, we tried to use the pool—the main reason we booked this property. The posted sign clearly stated it closed at 22:00, but we were denied entry because they had arbitrarily decided to close it at 21:00. The next morning at 08:00, someone rang our doorbell and left before I could answer. Soon after, loud drilling began in the apartment above and continued all morning. Later, around 18:00, a very loud announcement in Vietnamese played through all the hallways, making it impossible to rest. Another major inconvenience: the key provided only works for the elevators. To even access the elevator area, there is a locked door. Since our key did not open this door, we had to wait for strangers to let us in just to reach the apartment. In conclusion: The apartment has a decent view, but everything else about the experience was frustrating, unsafe, and unprofessional. The management is unreliable, unhelpful, and dismissive. The area itself has little to offer, with limited food options or things to do nearby. I strongly recommend avoiding this property, and I believe 永安 should remove it from their listings.

Normal

체크인 당일 호스트와 소통이 안되어 걱정했는데 트립닷컴에서 잘 처리해 주었습니다. 처음에 방을 잘 못 알려줘서 이동해야하는 번거로움이 있었지만 방을 업그레이드 해줘서 넓은 방에서 잘 지내고 왔습니다. 깨끗하고 시설 좋습니다.

내가 가본곳중에선 하노이에서 최고인듷ㅍㅎㅎ 아파트인데 개좋아요 방도 깔끔하고.. 대체적으로 베트남 직원들이 착한듯

入住期間每天都打掃得很乾凈，毛巾和床單常換新，給人賓至如歸的感覺。房間燈光温和，牆壁裝飾也很有格調，晚上讀書或聽音樂都非常享受。房間的木地板走起來沒有噪音，整體很安靜。床頭有USB充電口，不用找插座很方便。還有一張全身鏡和衣架，出門前打理儀容非常方便。