Hotel West Hanoi (Hotel West Hanoi)

The service is quite good. The breakfast is normal for me

酒店挺好的，公寓型的，鍋碗瓢盆都有 設施：新的，方便工作居住 衞生：很好 環境：可以，附近有大排檔，超市方便 服務：前台熱情可愛 可惜越南海關太噁心了 敲詐勒索我100大洋軟妹幣，我不給，堅持一會，給他100泰🐷，他居然嫌少，丟回地上給我。 ******無語，再也不會去越南了。有經過越南海關的親們小心點喔。 新年快樂！恭喜**！

酒店給換到前面主樓了，比上次住的好，衞生很好，就是主樓雖然高，但臨街有點吵，沒有其他可以挑剔的，一貫的凱悅風格，很優秀

The hotel has been recently renovated - nice and new. Spa was good

此次入住是2間房帶小廚房的房型。房內有客廳，餐廳與廚房。很方便。和朋友一起來又不想在同一個房間。剛好訂這個房型，睡覺之餘可以在客廳與餐廳一起聊天用餐。真的很棒。房間很乾淨，早餐大多是現煮。雖然樣式不算太多，但是現煮就是好吃。服務人員都很親切有禮貌。

酒店早餐河粉不錯。同行小夥伴正好生日，酒店還送了小蛋糕和水果，很貼心。 下次來還會繼續選擇這家酒店～～

My recent stay at Hyatt Regency west Hanoi left me extremely disappointed and dissatisfied. Despite having had positive experiences with the Hyatt brand in the past, this particular stay was marred by significant issues that I believe need to be addressed. From the very start, our experience was tarnished. We encountered a cockroach in the reception area on the first day, and while we hesitated to complain, we assumed the issue would be addressed promptly. The front double doors were open on numerous occasions too on the residency side which probably contributed to the ongoing pest problems. Unfortunately, this proved to be a recurring problem throughout our stay. We discovered cockroaches in our room on multiple occasions. The staff's response was disheartening. We were told that we should accept the presence of cockroaches due to the tropical season in Vietnam. Despite being promised "pest control" and room fumigation, these measures were never carried out as claimed. It appeared that bug spray was used instead, and even worse, we witnessed a cleaner handling a dead cockroach with their bare hands. This lack of attention to hygiene and cleanliness raised serious concerns. Furthermore, the cleanliness of the room was subpar. The mop used by the cleaning staff seemed to be a dirty cloth on a mop head, emitting an unpleasant stale odor. This only added to our discomfort during the stay. While the staff attempted to appease us with an upgrade and offers of free drinks and canapés, these gestures did not address the root problems. Declining these offers, we communicated our concerns in hopes of a meaningful resolution. Regrettably, it took significant effort on our part to have our concerns escalated and attended to. In the end, a mere 15% reduction in the bill was offered as compensation. While I appreciate this gesture, it does not erase the overall discomfort and dissatisfaction we experienced. In conclusion, my stay at Hyatt Regency west Hanoi was far from satisfactory. The recurring cockroach issue, lack of proper hygiene, and insufficient customer service left a lasting negative impression. I hope this review serves as constructive feedback for the hotel to improve its standards and truly prioritize guest satisfaction. Images also do not look like the ones on the website hence why I have attached them here. All I urge you all to do is just avoid this place.

此行是來看Bp演唱會的，離酒店離美亭體育館很近，衹需步行，酒店很滿意，早餐豐富，晚上點的餐也很好吃，叫外賣也很方便，酒店對面還有一個超市，總體很滿意。

因酒店有多幢，我們不是入住在主大樓，已提前一天視頻給人員我們下塌的酒店大堂，但司機也在主大樓等候，約好15:30接，15:43才完成溝通到達我們大堂，但車牌與之前提供的不一樣，又要作溝通才敢上車，頗有不安全感覺，全程看著自己導航。

這個酒店真的讓人失望。 首先，區別對待。中國人都被安排在酒店後側的小樓裏，從大堂走到酒店還要從室外穿過去。辦理入住的時候那個服務員沒有一點笑容，語言生硬，極其不耐煩。 其次，不合理收費。由於我們是去看演唱會的，退房前在等朋友一起出發。退房時間到了，前台根本沒有打電話做提醒，提前告知延時退房需要付款費用。最後退房的時候由於延遲了半個多小時，那個服務員強制收了50%的房費。我可以接受收費，但是不接受這種暗搓搓，不提前説明的收費。 最後，整體一般。早餐味道一般，桌上沒有餐巾紙，還需要特意找服務員要，不人性化。房間的淋浴噴頭是固定在頂上的，無法調節，對女性十分不友好。房間昏暗，廁所有味道。