Nature Villa Hoi An By K D H (Nature Villa Hoi An By K D H)

First of all I would like to note that I'm a super loyal customer who understand and accept most of the situations and things. I travel a lot in Southeast Asia and have stayed in a huge number of places of completely different standards and service. But this experience was the most surprising. I'm at the resort right now. I'm in the room and I'm in shock. Well, my original reservation was for eight nights. And everything was fine. Even though the pool advertised in all the pictures doesn't actually exist. There's a small and dirty pool that you don't even want to go near, let alone swim in. Anyway it doesn't even come close to the one in the pictures. Okay. The standard room was quite nice. Tiny but clean and cozy. No complaints. And since everything was fine I decided to extend my stay for another seven nights. I book. And that's where the problems begin. The first surprise was when I was asked to check out and check in again... Which means to leave my room and move back into a different one. Why? It was the same room type. Ok, situations happen, I agree. I gather all my stuff and take my luggage downstairs. Nonsense. But I don't argue. Then they show me to a new room, which is an exact copy of the previous one but the entrance is from a different staircase. I come in and am shocked. I swear I've never seen a dirtier place in my life. It's practically never been cleaned. Your feet turn black instantly. The floor is literally strewn with trash: candy wrappers, some hairpins, hairs. Cobwebs are in every corner and dust lies so thick on every surface so you could paint pictures. The walls are dirty covered in blisters from the damp. And the worst thing is the smell of mold literally knocking you off your feet. A headache immediately begins. The towels are stale, the bed linens are not white (and not even sure they changed it after the previous guests). The curtains has holes and also can't be moved because they're pinned to the wall by the bed. The bathroom. The sink is dirty like it's never cleaned and sticky, with water leaking onto the floor. The toilet is dirty, the mirror is dirty and there are stains of unknown origin on the walls. And again bubbles on the walls. It's unpleasant to be in there or even touch anything. The staff is trying to clean the room. Why not before check-in is a question. Of course it doesn't get any cleaner cause they just lightly mopped the floor and change the towels. And I really cannot understand. So, I extended my stay at your resort. I'm a loyal customer. And in return you're moving me to terrible conditions? Are you okay? This room is uninhabitable due to the dirt and the disgusting smell of mold! It is impossible to stay here! They promised to change the room tomorrow. We'll see. In the end I would also add that the resort is located in a completely useless area. There's nothing here: no groceries (even the smallest one), no cafes, nothing at all. Nothing. Well, guys... your location is already unfavorable. And it's simply a disgrace and a shame to have such a low level of service

3박하며 느낀 이호텔의 장점을 적어본다. 너무나 친절한 직원들의 서비스정신 (동남아 최고수준) 쿠션감이 매우 훌륭한 메트리스상태 (트윈룸;퀸메트리스 2개) 2층방은 큰창으로 햇빛이 잘들어오며 밤에 매우 조용함. 방크기가 넓찍하며 내부 시설도 매우 깔끔하다. 대형전기온수기가 있어 뜨거운 물이 잘나온다. 무료 자전거대여 서비스가 있으며. 오토바이 주차공간도 충분하다. 처음엔 리뷰도 없고 호텔주소가 잘못되어 스캠인줄 걱정했는데 알고보니 구글지도에 Nature resort Hoi An으로 나오는 호텔이 바로 이곳이다. 방에서 나는 쿰쿰한 곰팡이냄세만 없다면 저렴한 가격에 묶을수있는 호이안 근교 최고의 선택이 될수있다고 생각한다. 난 운좋게 조식포함 1박에 14500원이라는 엄청난 가격에 3박을 예약했기 때문에 아무 불만없다.(트립닷컴 비행기표 예약 다이아몬드회원 스페셜 디스카운트^^. 365일 호텔에서 지내며 1년내내 동남아 여행하며 살고있다) 암튼 결론은 강력추천!!! 3일간 잘쉬다갑니다. 크리스마스 선물로 기념품도 주셔서 정말 감사합니다

이 호텔의 장단점은 명확하다. 여기엔 단점을 먼저 적어본다. 처음 방에 들어선순간 지하실에서 나는 쿵쿵한 곰팡이냄세가 진동했다. 건물전체에서 이런 냄새가 나는데 구조적 문제같다. 벽사진을 보면 왜그런지 짐작할수있다. 이호텔의 유일한 단점은 바로 이것이다. 다른점은 시내에서 멀다는것인데 오토바이를 렌트하면 해결된다. 시내에서 대략 10분거리.

3박을 머물렀다. 조식은 5가지 메뉴중 선택하면 된다. 시간을 정해주면 정확한 시간에 방까지 가져다준다. 오 놀라워라!!