阿爾古納喜來登美麗華度假村 (Sheraton Miramar Resort El Gouna)

I am a frequent guest of Marriott International hotels and have always had positive experiences, which makes this stay particularly disappointing. While the hotel itself has potential, the staff significantly brought down the experience. From the moment we arrived, there were issues with misleading information and poor service. The receptionist, Maria, claimed we had been upgraded to one of the best rooms; however, it was actually the standard room we had already paid for. The room was on the ground floor, full of mosquitoes, and the bathroom had a strong urine odor when we returned later that night. When we reported these issues, staff did not follow up. Requests for basic toiletries were ignored, and calls to reception were either left unanswered or disconnected. The level of service was unacceptable. What was even more concerning was the apparent discrimination. We noticed that English guests were treated with more attention, while others were ignored. This behavior is deeply troubling and should not exist in any hotel, especially one under the Marriott brand. Additionally, interactions with other staff members were equally frustrating. The operator, Wasim, disconnected calls, and the housekeeper seemed more focused on receiving tips than providing proper service. A particularly upsetting incident involved a lost scarf. A security guard initially told us it was at reception, but once we went to retrieve it, staff denied having it. We were given conflicting stories, and after waiting over 30 minutes, no clear answer was provided. Later, management sent an email claiming they had checked the room and lobby, which was inconsistent with what we had been told earlier. Overall, the hotel itself may be good, but the staff lack professionalism, communication, and basic hospitality standards. This experience was extremely disappointing and not reflective of what I expect from Marriott. When the matter was escalated to the CEO and senior management, the scarf was suddenly “found,” which I find extremely concerning and unprofessional. I was particularly disappointed by the attitude of some staff members, who came across as rude, dismissive, ******, and at times arrogant. Their behavior made me feel uncomfortable and as though my concern was not being treated with the seriousness it deserved. Based on my experience, I am concerned that individuals wearing a scarf may be treated differently, which is both upsetting and unacceptable. No guest should feel judged or receive inconsistent service based on their appearance. Maria, is a complete ****** staff member, she should be removed.. THIS SHOULD BE CONCERNING FOR MARRIOTT Overall, this experience was disappointing, and I hope it is taken seriously! I would definitely not visit this hotel again!

前台接待我們的小夥子Ahmed是開羅本地人，聰慧靈巧辦事利落，幫我們推薦了回開羅之後的家鄉美食。很開心的交流！ 住了兩晚，這個沙漠裏的度假村很大，裏面的設施一應俱全，早晚飯都包括，每天的晚餐食譜都是不同地域的美食主題；我們還吃到了炒麪和烤鴨！白天出海潛伏，第一次嘗試，全程很好的體驗！！推薦給想在海邊躺平看看日出日落的朋友們。

前台服務差，就挑中國人為難。房間燈光不足，水壓不足，是我住過最差的喜來登，沒有之一。看到評論的同胞，選這個酒店要有心理準備。

很少給差評，實在是忍不住！能不訂這家則不訂。 泳池小的不行，本來衝著沙灘來的，海衹能看不能下海游泳，沙子非常紮腳，海水非常渾濁。。還有很重要的一點，吃的非常難吃！難以下嚥！！！早餐午餐衹有煎蛋和水果能吃！服務人員除了前台態度都很差！特別是做衞生的一位大姐，敲門像地震，明明開着免打擾，大姐依舊我行我素，開門後讓大姐2點再搞衞生吃了兩個大白眼，並且在最後兩天都沒給我們搞衞生！！牙膏牙刷通通沒有，拖鞋衹有第一天有，兩人登記入住每天浴巾衹給我們放一條，衹能每天打電話問前台要…………

Very very good

店不錯，人手不足

門口在修路，其他都很好。

泄湖景完全是來搞笑的，所謂泄湖就是個小水泡，陽臺中間還隔着一段距離和樹擋着，跟其他評論一樣，存在一定的歧視，但是大部份工作人員還是挺友善的，雖然這本來就是他們應該做的。中間想加錢升級海景，帶我們去看的也還是一個稍微大一點的水泡而已，工作人員告訴我這已經是最好的海景房了，最後並沒有升級，泳池開放時間特別晚關閉時間卻很早，如果要出海這家酒店完全沒必要，吃的甚至不如國內100塊錢人民幣的自助餐，基本都靠吃麪包吃飽的，我們拿行李小費給了一美金態度還可以，同行的另一對沒有零錢了給了10埃磅態度就很差，對於一家五星級酒店這種事不應該發生，還是建議加錢選擇更好的全包酒店，或者普通的全包，想省錢或者出海沒有時間在酒店那就市區選擇一家便宜的就好了，這邊出行也並不方便，最後，我們check out的時候工作人員態度非常好，忘記問他的名字了，當看到我們自己拿行李過來了一直在向我道歉，告訴我他們應該安排擺渡車過來接我們的，海邊和泳池邊工作人員也很好，太陽下山後我們想去游泳，海邊的工作人員告訴我太陽下山後海里很危險，並且開玩笑説會有鯊魚，泳池邊的工作人員很耐心的告訴我泳池關閉了，要消毒，會傷眼睛，總的來説，真的不值這個價

very nice hotel

酒店位置很好，早餐很好。但是房間設施確實比較老舊了，尤其是衞生間衞生一般般了。就五星級酒店而言，性價比不高。大堂服務各方面都有差距。