茉莉花宮度假酒店 (Jasmine Palace Resort & Spa)

酒店服務很好，阿拉伯餐食也有水準，酒店有幾個餐廳各有特色，值得一家大小，情侶旅行，非常值得推薦給各位旅行者

酒店整體體驗非常棒，超出預期。房間乾淨整潔，環境舒適沒有任何異味。服務人員態度友好、熱情周到，有需要時迴應迅速，讓人感到非常貼心。地理位置便利，入住體驗非常愉快。性價比很高，下次還會選擇入住，也會推薦給朋友。

Nice place for a family. Friendly staff, good amenities and a good variety of activities. The food was not that tasty, the only buffet we enjoyed was the breakfast. Overall was a good experience.

酒店環境可以，大堂的吧枱服務態度非常差，對歐美人服務熱情，我們説幾遍都裝作聽不到，吃飯餐廳位置很難等，不是很推薦

Subject: Formal Complaint Regarding Reservation Issue at Jasmine Palace Resort – Hurghada, Egypt Dear 永安 Customer Support, I am writing to formally lodge a complaint regarding a highly distressing experience I had with a recent reservation made through your platform. I booked two rooms for two nights at Jasmine Palace Resort in Hurghada, Egypt, under a non-refundable reservation. Prior to traveling, I called the hotel directly to confirm the reservation and ensure that everything was in order. However, upon our arrival, we were informed at the reception that our reservation would be canceled because the hotel allegedly has an agreement with an Egyptian agency to only accept UK residents for bookings made via 永安. This condition was never disclosed during the booking process, and it is entirely unreasonable and discriminatory to enforce such a policy after the booking has been confirmed and paid for. We were met with resistance and an unacceptable level of rudeness from a staff member named Mr. Mohamed, who was uncooperative and arrogant throughout the discussion. Despite my efforts to resolve the situation—including offering to pay the rate difference and suggesting that my son, who holds a valid UK BRP, be listed as the main guest—Mr. Mohamed refused every solution. I was left with no choice but to contact the Egyptian Tourism Emergency Hotline and file an official complaint. Upon requesting to speak with a supervisor, I was connected to Mr. Fathy, who was significantly more professional and understanding. After reviewing our documents and learning that my son has a BRP and that my husband and daughter both hold valid UK visas, he approved our check-in and even offered to upgrade our rooms to deluxe as compensation for the inconvenience. Shortly after, a police officer who had been informed of the situation arrived at the hotel and confirmed that the issue had been resolved. This entire ordeal was not only stressful and humiliating, but it also jeopardized the start of our family vacation and left us deeply frustrated with both the hotel’s discriminatory practices and the apparent lack of vetting on your platform. If the hotel has a residency restriction, it should be clearly stated before booking. I kindly request that 永安 investigate this matter seriously and take appropriate action. At the very least, I would appreciate a formal apology and a gesture of goodwill, such as a partial refund or credit, to compensate for the emotional distress and time wasted. Please let me know if you require any supporting documentation, including the reservation details, contact logs, or complaint reference with Egyptian tourism authorities. Sincerely, Rania A. Elfarrash

Отель не новый, но всё устроило, мебель, ремонт, постельное бельё - без каких-либо серьёзных недочётов. Интернет хороший, еда на любой вкус, но конечно на "превосходно" она не дотягивает, хороший средний уровень. На пляже всё хорошо, заход мелкий, по пирсу идти очень далеко, но зато в конце есть коралл и много рыб! Даже на морской экскурсии, когда вывозили далеко в море, рыб было меньше. Отлично поплавали с маской. В отеле в основном французы, детей не очень много, не шумно. Очень много людей, тусовок у бассейнов, мы ходили к морю, не любители бассейна. В общем впечатление хорошее, бюджетный отдых на отлично.

위치가 고버스 정류장하고 먼것 빼면 다 좋았어요. 올인클루시브로 머물면서 먹는거로만 뽕뽑은듯ㅋㅋ 올만합니다 여기

Nice and quiet. Has own coral reef in the end of the peer (~300 meters)

房間寬敞明亮，設施還比較完備，緊靠海邊，風景不錯。衹是我們的被套顏色發黑，有起球的現象，好在服務人員馬上給換了。預約了中餐廳，但是端上來的就是埃及餐和西餐的混合，根本就不是什麼中餐，我們兩個人花了50$不知吃了些啥

度假村式酒店，有幾個泳池，緊挨着海邊，步行幾步路就到海邊，可以在酒店報團潛水，房間大小還可以，每個都有獨立陽台，服務員挺熱情，有求必應，自助餐不太符合中國口味，都是阿拉伯跟歐美口味，有點吃不習慣