Best Western Plus Indore (Best Western Plus Indore)

Clean and nice service clerks

Solo travel for business it was good experience, rooms are very good and clean, supportive and caring staff and best food

Small rooms, smelly towels & unaware staff. Payment issue made by front desk attendant also he was unaware if his booking system and everything.

The front desk staff was so rude and they did not care about the customer experience. After explaining that i wasn’t happy, he did not even apologised ! i have stayed here and have been the most loyal customer to this property but they just lost one customer

This hotel’s management is not good behave, he is money minded, he extra charge even loss electronic key rooms, quality is very poor, not for suggest, family

The room size of the hotel is very small. Even their food taste is not the same even staff behavior was very weird worst experience i will not suggest anyone to stay at this place

Room was very conjusted unable to move booking done with special king size room but no. Bad experience

I checked in on 30th april in this hotel while on a business 永安 to indore. The location is excellent, on ab road near medanta hospital in vijaynagar. Connectivity is excellent with all parts of the city. The property is comparatively new and interiors are nicely done. The hotel is divided into a & b wings. The rooms on a wings are near to the ab road and hence less quieter. The rooms are not very large but cozy. The bathrooms are small and not very comfortable. The toiletries are banded and well stocked up. The room service is quick and polite. The food spread in the buffet breakfast is impressive but not very tasty. The same applies for room dining too. The hotel seriously needs to train its staff properly. The staff is disinterested, cold, unresponsive and sometimes plain annoying right from the security guard at the gate, reception desk and at the restaurant. When i checked into the hotel at around 7:30 in the evening, i requested the staff at the reception to extend my stay one more day. The staff checked and informed me that four rooms were available and my stay will be extended. Imagine my surprise when the next morning i. E. On 1st may, when leaving for a meeting, i was informed that i have to check out because the staff in the evening shift had not extended my stay in their computer system and the rooms had been sold out. They even had the audacity to sermon me that i should have checked with the reception staff in the morning itself. Overall a good building, great location but very poor & substandard service. Recommended only if one can put up with cold & unhelpful staff and low standard of service but with good building & location.

Price is too high compare to room and service. Room are so small and room service is also bad, food is not good a totally disappointment.

Property is ok but not 4 star, it could be 3 star only. Staff is ok, food for breakfast was nice but dinner was not. They served us stale chapati microwaved. Room phone was not working. No body available at night to assist you with any thing. They don't believe in hospitality, they have mindset of roadside lounges.