賓德斯山城經濟酒店 (Binders Budget City-Mountain Hotel)

Sauber & freundlich!

In my opinion it’s still too far to be 4stars hotel The blanket is not clean enough bad smell And the shower room is so tight and small But one good thing, the reception girl from the evening to night shift she is good service

*Reading the reviews prior of booking, one comment sticks in my mind was this hotel is a scam. First, I don’t believe as could be different experience. Also some says, staff are nice and friendly but there are also rude staffs.* I was transferred to this hotel, i booked *junior suite* room with double sized bed. Sounds good right ? But it’s so, so. Prior to check in, their policy is 2:30 pm. on the app is 2 pm. I arrived 1:36 and the reception want to charged me 15 euros, Instead I wait. She is rude, it reminds me the reviews, she is No customer service background. The view from window is amazing, room is clean, bed is comfortable. However, shower is too short from the corner, I’m small but still not able to stand. Toiletries is on place, no room sleeper for cold floor. No mini bar, no tea or coffee (available in reception with charge), no pen and paper on desk and other basics on 4 star categories. The room is on attic, limited low ceiling. Breakfast was basic, by the way the 2 young ladies are friendly, could be the trainees. What nice from selection is fresh orange juice from the machine, and freshly slice cured meat. The same lady from the reception is touching food with bare hand. Thanks I’m done of breakfast. Sauna is stated as part of hotel facilities however it’s not functional on my 2 days stay. Reception said you have to wait 1.5 hours or to have notice ahead of time. Overall, my first visit in Innsbruck was great however with this hotel was the last. Not guests service oriented.

Terrible customer service. Do not book with them.

중앙역에서 트램이나 버스타고 + 도보 15분 걸립니다 시설은 깔끔하고 방에서 보이는 뷰가 좋습니다 짐 보관 가능합니다. 일부 직원들의 고객 대응이 미흡하여 약간 아쉽네요 전반적으로 만족합니다

This is the worst hotel I have ever stayed in. The room is very small. The receptionist's service is very poor and his attitude is very bad. The bathroom is very small.I accidentally spilled water on the floor. They didn't provide floor felt, so the floor was wet, and they thought it was a big problem. I washed the clothes, but they said they couldn't wash clothes. They said it was a hotel, not an apartment, so they couldn't wash clothes. This was the first time I had happened. There were many things that I couldn't do, but they didn't write them down. I took a shower twice, and they asked me why I took a shower twice? It's really crazy! I accidentally sounded the alarm when I took a shower. They thought it was a big problem. They told me to check out immediately tomorrow and not to stay there again. The attitude was very bad. I will never stay in this hotel again. It's really a crazy hotel. This hotel left me with very bad memories 房間很小，浴室很小，接待員服務太差，態度非常惡劣。我不小心把水灑在地板上，他們們沒有提供地板毛氈，所以地板濕了，而他們的覺得非常大問題。我洗了衣服然而他們說不可以洗衣服，他們說這是酒店不是公寓，所以不可以洗衣服，這是我第一次發生的事情，有很多東西不可以做，可是他們沒有寫出來，我洗澡洗了兩次，他們問我為什麼洗澡兩次？真的是瘋狂的！我洗澡不小心把警報響了，他們覺得非常大問題，叫我立刻明天退房，不可以再住，態度非常惡劣，我永遠不會再住這間酒店，真的是瘋狂的酒店。這間酒店讓我在因斯布魯克樓下非常差的回憶

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This is the worst hotel I have ever stayed in. The room is very small.The receptionist’s service is very poor and his attitude is very bad. The bathroom is very small.I accidentally spilled water on the floor. They didn‘t provide floor felt, so the floor was wet, and they thought it was a big problem. I washed the clothes, but they said they couldn’t wash clothes. They said it was a hotel, not an apartment, so they couldn‘t wash clothes. This was the first time I had happened. There were many things that I couldn’t do, but they didn‘t write them down. I took a shower twice, and they asked me why I took a shower twice? It’s really crazy! I accidentally sounded the alarm when I took a shower. They thought it was a big problem. They told me to check out immediately tomorrow and not to stay there again. The attitude was very bad. I will never stay in this hotel again. It‘s really a crazy hotel.This hotel left me with very bad memories in Innsbruck.