傑斯蒙德行政別墅 (Jesmond Executive Villas)

Not nice. Dirty and smelly. Very underwhelming

The hotel room was clean, tidy, and spacious. It provided all the facilities that I needed.

Clean and spacious, but let down by poor build quality Stayed in a 1-bedroom villa at Jesmond Executive Villas for 2 nights. Our room was in the new apartment building, which was clean, spacious, and generally well-presented. The location was convenient and the overall experience was good. That said, for a new building, the construction quality was disappointing. The shower door didn’t close properly, and one of the bedroom cupboard rollers was missing. Small issues, but they added up. Another frustrating aspect was the entry system. We had to use keypad codes every time to access the front entrance, lift, and room – which quickly became inconvenient. I raised this with the staff and was told that key fobs were too expensive to provide, which didn’t feel like a great excuse for a property that otherwise tries to present itself at a higher standard. Overall, the stay was comfortable and the place has potential, but it would benefit from better maintenance and more guest-friendly access solutions.

Booked mouths in advance. There's wasn't any saved parking spots its just go find one somewhere. Room wasn't set up for us. 1 booked for 3 people with a spar bath an I had to get someone to bring spair linin for the sofer bed because there wasn't any . The cups were dirty .We had to wosh them before use. I want my daughter to try out the spar for her very first time an the jets sprayed the whole bathroom an wet our clothes. There was no instructions on how to use the spar nar the air con unit. An when we finally worked out the heat part on the ac it wasn't really hot. This stay was a mess.

賓館乾淨整潔，設施齊全，工作人員態度熱情，就是離M1公路太近，有點吵，帶耳塞就沒問題了

I booked for 3 people, but even though one was a child, no bedding was provided, the sofa bed was dirty and shabby, there were no hangers to hang clothes, and the curtains were torn.

Didnt try to contact us via 永安 when there was a maintenance for the room that we booked, they only told us when we were there and blamed us for not having australia number. Asked them if they have 3 separate rooms to replace the family suite that we booked but immediately said they didnt have. Only after my brother came and complained then they told us they had 3 separate rooms available. Unacceptable service for 4 stars

第一晚入住已經很晚，錯過了前台上班時間，憑郵件密碼試過了周邊所有密碼門禁未能成功，衹能求助永安客服，原來給的密碼是錯誤的，雖然客服很快處理問題，我們一家人也在冷風中吹了半小時。公寓給的房型是隨機的，看運氣。

第一晚入住已經很晚，錯過了前台上班時間，憑郵件密碼試過了周邊所有密碼門禁未能成功，衹能求助永安客服，原來給的密碼是錯誤的，雖然客服很快處理問題，我們一家人也在冷風中吹了半小時。公寓給的房型是隨機的，看運氣。

Apart from arrogant staff, everything else is good about this place.