美高智選（濟南萬象城店） (Meigao Zhixuan (Jinan The Mix City))

下午4點入住，衞生環境欠佳就算了，覺得就100塊一晚的房，我能說甚麼，覺得也沒長時間會在房間，只是睡覺的地方，沒想多就，放下行李就出去，吃完晚飯回來，躺著躺著覺得不對勁，身體覺得癢，我沉思可能是我皮膚敏感，我等我男朋友回來看看他感覺怎麼樣，他回來以後也覺得身體養。我們想說可能是床單問題吧，就讓客服來換一個新的。她帶著一個新的床單和被子來，我們是很感謝的，但看她換新的那個也是有污漬的，就麻煩她再換了一個，完了以後躺了一會還是癢。猶豫了很久取不取消訂單，但躺著根本睡不著。凌晨1點決定退房離開。退房時，告訴前台想退房，她問為什麼，我說太癢了。她回懟說我們4點入住沒說，解釋給她聽我們出去吃飯了，回來躺的時候覺得身體癢，起了很多紅點。她說不可能，沒這種情況發生過，她們都是一客一換。我們也解釋了我們也知道，我們也嘗試換床單，但還是有這個問題。她就說沒有這種情況。我們就只是想要取消訂單退房，前台的回覆就只是堅持不能取消，我們4點入住時沒有說有問題，床單是一客一換，我們只能要求提前退房，不能要求取消全額退款。前台態度實在令人不敢恭維。 其實吧，你跟客人解釋一客一換是沒有意義的，我相信你換了又怎麼樣呢？你客人的身體告訴你床單是不乾淨。你作為客服，想的不應該是怎麼樣回懟，解釋一客一換，因為換了你這只叫做防禦性攻擊。你想的應該是理解你的客人，道歉，提出解決方案。你沒有看到，你作為酒店，因為 貴店的衞生情況，你的客人已經受罪了，還要凌晨一點多，身體已經很累的時候，需要臨時找一個替代方案，自己去找住宿。跟你說明情況，還受了一肚子的氣。希望你們好好學習接待客人，好好學怎麼溝通，反思自己，改善服務。 這地方不是酒店是公寓，這公寓還要有其他不正當服務，那我阻止不了，也算了。但你真實前台的樣子，跟平台的照片是兩個不同的地方，平台那照片是公寓的保安前台。 We checked in at 4:00 PM. To be honest, for a room at this price point (100 RMB/night), I didn't have high expectations regarding the subpar hygiene. We simply dropped our luggage and headed out for dinner, thinking it was just a place to sleep. However, things took a turn for the worse after we returned. While lying in bed, I started feeling an intense itchiness. At first, I thought I was just having an allergic reaction, so I waited for my boyfriend to return to see how he felt. As soon as he lay down, he experienced the same itching sensation. Suspecting the bedding was the culprit, we asked the staff for a change. Although we appreciated the prompt delivery of a new set, even the "fresh" sheets they brought had visible stains. We had to ask for another replacement. Even after changing the sheets, the itching persisted. After agonizing over the decision, we realized we simply couldn't sleep under such conditions. At 1:00 AM, we decided to check out. The experience at the front desk was even more frustrating. When I explained that we were leaving because the bed was unbearably itchy, the receptionist’s immediate reaction was to argue. She snapped back, saying we should have reported it at 4:00 PM. I explained that we were out for dinner and only discovered the issue after lying down, at which point we even started developing red rashes. She flatly denied the possibility, claiming "it’s impossible, this has never happened before" and insisting that "sheets are changed for every guest." We tried to explain that regardless of their policy, the problem persisted even after a sheet change. Instead of finding a solution, she remained defensive, refused to cancel the booking, and insisted that because we didn't complain at check-in, we were ineligible for a refund. Her attitude was utterly unprofessional and condescending. To the management: Telling a guest that "sheets are changed for every guest" is meaningless when the guest’s body is physically reacting to the filth. That is not an explanation; it is a defensive attack. As service staff, your priority should be empathy, apologizing, and offering a solution. You failed to see that your guests were suffering due to your establishment's hygiene. We were forced to leave at 1:00 AM, exhausted, to find alternative accommodation, all while being insulted by your staff’s attitude. I sincerely hope you invest in hospitality and communication training and reflect on your service standards. Note: This is an apartment, not a hotel. While I cannot control the "illicit services" seemingly offered elsewhere in the building, be aware that the front desk photos on the booking platform are misleading—they show the building’s main security desk, not the actual apartment reception.

附近交通很方便，就在萬象城隔壁，前台小姐姐服務特別好，住的很舒適，性價比高！還會再來的。

房間特別大，地理位置特別好，前台很熱心教我們找酒店位置，電梯很多速度也快，城景很好看，出門也方便，性價比高

酒店的費用標準，招待所的硬件設施。時間匆忙衹看了位置和評分，沒細看酒店類型，入住後發現洗漱用品沒有，衞生沒有打掃乾淨，不知多久的牙膏還在面盆後邊，暖氣片上滿是灰塵，窗簾也是皺皺巴巴的，洗澡的話是熱水器供應，如果是多人入住的話還得間隔半個小時，很不方便。

設施：非常完善，離萬象城非常近 衞生：也非常乾淨 環境：環境沒得説，很好 服務：服務也非常不錯

環境：掉牆皮，有蟲子，電視卡的要死，不知道從哪弄來的二手老年電視 設施：床特別軟，睡了會腰背痛，痛到不行了半夜三更上沙發睡的，不隔音，隔壁房間從晚上八九點就開始嗷嗷叫，房間裏坐着聽的一清二楚，半夜又在嗷嗷叫😊 總之一切踩雷，睡也睡不好，也不乾淨

房間隔音一般，其他還行。有問題會很快解決，行李可以免費寄存，離萬象城很近，吃喝很方便，去博物館和美術館也很方便。

這個價格還算可以，萬象城樓上。從地下停車場有直達的電梯。停一天的話比房間費還貴。…………………………………………………………………………………………………………………………………………………………………………………………………………………………………………………

最真實評價。 一進房異味非常非常重，化學般的臭味混着煙味🚬。我噴了好多的香水才勉強蓋過去，打不開了空調想讓他通風空調裏出來的風都是臭的… 還有地上水漬嚴重，感覺拖地水很臟。床品還可以，看着乾淨，其他的環境衞生的話不太行，但是這個價格是合理的。走廊沒燈（好像是聲控的，不太機靈）導致有一點點可怕。 性價比還是算高的，這地段也很好下樓就是萬象城。

房間空間還可以，空調温度不錯，很暖和，關鍵是周邊逛街太給力了，萬象城不要太方便，吃喝玩樂一條龍，太熱鬧了，旁邊還有博物館美術館，地鐵出行也方便！