新山佰樂泰商場凱悅嘉軒酒店 (Hyatt Place Johor Bahru Paradigm Mall)

Hotel was clean and cozy with good, friendly service Lady receptionist ar counter. Loved the ambience. 1 thing you need to look into is timing for check in and check out. I know it’s a practice for most hotels to check in at 3pm  and check out at 12nn.. but it’s not even a day of 24hrs.. we feel shortchanged even though we were told to check Our late which was only 30 mins more.. we checked out at 12.30pm. Otherwise awesome stay.

The hotel is clean, welcoming and staff are friendly. The check in was breezy and room is just as in pictures, cozy and tidy. The breakfast was hearty and staff serving the breakfast are always smiley with such warmth and enthusiasm to assist. The parking is somewhat confusing and is not complimentary, hotel guests are charged RM6/entry. The hotel is connected to Paradigm Mall and it’s easy to access. The location is in the midst of the busy Skudai Highway and the traffic going and coming to this place can be a little unbearable but the stay itself was good.

Place is very clean, roomis big. Nice breakfast. Staff is helpful, allowed early check before 4pm when room available.

First time staying here and we love it! We’ve been hotel-hopping every time we visit JB, this is definitely entering our fav list. Conveniently connected to Paradigm Mall (from 9am to 10pm) which has all your shopping needs. The hotel is new and clean, bed is comfy and TV allows you to connect to your Netflix account. The gym is located right beside the pool and is well-equipped. We didn’t try the hotel breakfast this time, but wouldn’t mind trying in the future!

We love our stay at the Hyatt Paradigm JB. The hotel feels sleek, modern, and clean. Our room was spacious with a very comfortable bed and a great view of the city. The location is unbeatable—direct access to the Paradigm Mall. Perfect for families or a weekend getaway. Highly recommended and would definitely stay here again.

Efficient in both check-in and check-out. The room is very clean and spacious. The only thing to watch out for is the reception lobby sofa sitting area surrounded by chandelier lightning fixture that has tiny metal pointed sharp edge protruding out at each of the glass fixture end pointing towards your head upon sitting down. I do find the 3 big Chandeliers fixture design is a huge safety hazard for anyone sitting right below them.

Here’s a polished review you could use: --- I recently stayed at Hyatt Place, Paradigm Mall Johor Bahru, and overall it was a comfortable experience. The location is excellent, with direct access to Paradigm Mall, making it convenient for shopping and dining. The room was spacious, clean, and well-maintained, which made the stay relaxing. It felt modern and comfortable, definitely a highlight of the visit. However, I did find that the front desk service could be more welcoming and friendly. First impressions matter, and a warmer reception would really elevate the guest experience. All in all, this hotel is a good choice if you’re looking for convenience, comfort, and value, with just some room for improvement in hospitality.

This was our first time staying here, and we truly enjoyed our experience. The rooms were spacious, clean, and comfortable — our room featured a king-size bed and a sofa bed, perfectly accommodating three of us. Our group of five also appreciated the convenience of connecting rooms, which made the stay even more enjoyable. The hotel was located right above the mall with plenty of shops, restaurants, and food options just downstairs (although the mall and nearby outlets close after 10 pm). We also found the abundance of charging plugs very convenient for our devices. The staff were warm, friendly, and attentive, always responding promptly to our requests with genuine care. While the hotel is a bit far from the custom, we found it quite manageable once we arrived. If I may offer a small suggestion: as a female visitor, I found the absence of a mirror at the dressing table a minor inconvenience. Additionally, the hotel buffet could benefit from a wider variety of options. Despite these minor points, our overall experience was wonderful, and we would gladly recommend this hotel to others.

乾淨，前台有好聞的香氛，無限量爆米花和兩種鮮榨果汁。 早餐種類不多但是品質非常不錯。 房間空間很大，洗澡水也很大！！！ 游泳池有小童池0.6米深和大人池1.2米深。 滿意

We really enjoy the stay, our first time here. It is very clean, quiet. Customer service was good too. A pity there's no rain shower in the bathroom, only the old shower type. No body lotion was provided but given upon request. They serve welcome drinks and popcorn at a station next to the check in/out counters. Very convenient location connected directly to Paradigm Mall JB, has sufficient F&B and retail options, massage places, a cinema with different hall options and also an archery place. Very fun and nice place. Good choice.