新山RR範例公寓 (Paradigm Residence by RR JBcity)

Only one key is given. Getting out of the apartment needs key which is not convenient for family. 2nd key were given after we ask. But key could only be given after 5pm. It’s not very convenient compared to hotel.

Positive Feedback 1. Location was superb, easy access to the mall. 2. Room is fully equipped with induction hob, microwave, fridge, kettle, dining plates, utensils, mugs, iron and iron board . 3. Room is spacious, bedroom, living room and dining room. Negative Feedback: 1. Staff at the counter should be trained with customer service. No greetings nor smile during check-in. 2. Toilet has very bad smell. The edge of the shower room is slimy, probably not cleaned properly. 3 Deodorants were supplied in both the toilet as well as the bedroom but unfortunately all of them were empty (see pictures) 5. Toilet ventilation vent is dusty and drop of dusts occasionally fell onto us or the wash basin. 6. The iron provided isn’t safe for use as wires are exposed which is a SAFETY HAZARD (see picture). Someone might get electrocuted. 7. TV was provided but no ‘Live TV’ available as it always showed ‘No Signal’ (see picture). 8. ‘House Rules’ indicate ‘No eating and drinking in the room’ but the room is fully equipped with the dining cutleries/utensils and cooking equipment (see picture). So, is eating and drinking allowed? 9. In the bedroom, there is this thing hanging directly above the bed. Not sure what it is but, to me, it’s of no use. We will definitely stay here again because of the location and the spacious room. If the negative feedback can be addressed, it would be a bonus.

Room was clear .but service attitude was very very bad and when check in still need the counter staff for pray time .when check out the counter ladies totally just play the phone ,watch the Facebook and even not look i stand in front of the counter ? not attend customer ,and just shown me the face like i disturb her to play the face 😂😂.by the way ,room was clear and full of the tool .only the management was very low standard .

很不錯啊💚💚

這裡真的太棒啦 樓下又是商場 入住及退房都非常方便！

酒店不錯的

Convenience location.

The location was good, right above Paradigm Mall. Service provider was prompt in replying to messages and gave clear check-in, check out guide with videos. The place is just nice for a family of 6. Slightly down side is the water pressure in the bathroom could be abit stronger, but this is subjective to individuals.

Check in and check out is very smooth. House is clean and spacious.

Location is good and the customer service respond quite fast. Downside is the cleanliness really need significant approve, and such big unit only have a dinning table with 4 seaters.