UH FLAT 酒店 & 度假村 PINETREE (UH FLAT HOTELS & RESORTS PINETREE)

Room 1010 2 bedroom unit, master bedroom compressor super super noisy! Kitchen tap only hot water comes out! makes washing difficult and dangerous. Suggest management to look into it.

All was good Only too far from town But environment was perfect

挺好的酒店，可以入住

Great location. Away from bustling city area. Night time can take a stroll outside (exit via B2 Hardrock cafe) there’s a great smokhouse nearby.

服務態度很好 房間很大 但是內層床單沒換！！！！裏面有血漬！！！半夜對着光照到氣死了，還好前台上來幫我換了 空調製冷一般，其他沒啥問題了 有去樂高樂園和sunway box的shuttle bus這點不錯

Overall, I had a very good stay in the 3-bedroom room. The room itself was comfortable, and everything was good in general. However, I was quite disappointed with the service at the reception. I asked the receptionist, who was a woman, whether I could have a late check-out of just 30 minutes. She told me it was not possible because the hotel was fully booked and there was another guest waiting for the room. I understood that and was considering staying one more night instead. When I checked the website myself, I saw that there were still rooms available. So I asked whether, if I booked another night, I could stay in the same room, and she said yes. That left me confused and disappointed. If I could stay in the same room for another night, I do not understand why a late check-out of only 30 minutes was not possible, or why there was no flexibility at all. I would have understood if there was a policy, and I would even have been willing to pay a little extra. I only asked because I was worried I might not return from shopping in time. What upset me the most was not only the answer, but also the attitude. The receptionist did not seem friendly and often looked unhappy or unfriendly when speaking to us. As a Thai guest, I could not help but wonder whether we were treated differently, and that made me feel very sad.The stay itself was good, but the front desk service made the experience less pleasant.

I'm more than happy with my stay at UH Flat Hotels and Resorts Pinetree. Special mention goes to Mark, Jeremy, Firdaus and Danish. They were very helpful and professional. I'll definitely return again.

非常不錯哦

酒店位置適合自駕遊，入住的兩天下大雨，周邊情況不熟悉，吃飯得開車幾公里，或者是我們沒找對位置。房間很大也乾淨，但是衞生間下水單的反味簡直讓人難以忍受。酒店雖來人進行清洗，無法從根源上解決，衹能用垃圾袋加水後堵住下水道，緊閉衞生間大門，味道仍然漂出來。 另：入住時店員收取20元房間税，離店時請對方出具收據或者收費證明及依據，全程黑臉説我們沒有權利。後電話永安進行了投訴，得以解決。 第一次點評不推薦。

位置離第二新馬關口很近，不堵車打車10分鐘即可到達 第一間房，我住的下水道服務特別嚴重，整個客廳都是味道溝通之後換到了第二間，情況稍微好。不過也有反味 值得一提的是，整棟樓屬於一個五星度假集團，而通過uh flat訂購的房間，基本上是最便宜的房間價格，雖然房間內設施可能稍微平價，但公共區域比如泳池健身房，其實大家都是用的相同，所以性價比來説還是很OK的