新山市中心假日酒店 (Holiday Inn Johor Bahru City Centre)

離關口非常近，所有車子就比較多，加上修地鐵，更加堵車，不是特別推薦住這裏 房間挺寬敞的，早餐也很豐富 廁紙非常差，一撕就爛，強烈建議酒店改進這一點

This wasn't my first stay in this hotel. Repeated stay with my husband, the first was with my daughter. Staff at the Check-in Counter, Mr Syamsul (I hope I get his name right) was friendly. The female Manager (I can't remember her name), approached us on our 2nd day of breakfast and asked if we were satisfied with the food & if our room was clean. One of the housekeeping staff (sorry I didn't get his name), even wrote us a note wishing us a good stay in the hotel (my hubby tipped him because I requested for an extra box of tissue ) . That note itself made me happy. I will definitely stay here for my future 永安.

The location of this place is great, right downstairs is city sq and KOMTAR JBCC. Great for shopping and food. Walking distance from CIQ. But unfortunately the hotel is really lack of staff. At around midnight I called the hotel to ask for ask, no matter the room service, f&b, front desk etc. No one pick up. I ended up giving up on the ice. The staff was really lack of training. At about 7 plus 8 in the morning, someone came knocking on my door. I open and the bell boy wanted to pick up my luggage. It would be great if he is at the right room, unfortunately he very blur too a while for me to let him understand I’m not checking out yet. After that I try to go back to sleep, I couldn’t. I tried to make tea, kettle rusty. I called room service, no one pick up, after a few tries finally someone pick up and said they will change the kettle for me. I waited for more than 30 mins no one came. I give up and go back to sleep, when I finally fall asleep. Someone knock on the door again. I open, he sends me water. He insisted I called room service for water. I told him no I ask for a change in kettle. He say he can’t help. He went around and get a guy from the next room a housekeepers. He say he can’t attend to me. I told the housekeeper I need a change in kettle, it’s rusty. He didn’t understand he took my kettle came back 5 mins with another kettle which is also rusty. By now, I’m too tired to ask for another kettle. The whole experience in this hotel is terrible. 1 thing is really great about this place. The pillow is really really really comfortable though. Would be great if they can sell the pillow.

設施：很好。 衞生：不錯。 環境：乾淨整潔。 服務：服務不錯。 食物可以進一步提高，主要是早餐用的菜不太新鮮，小葱都乾癟了。還有飛蟲。

Rooms are spacious and comfortable, with good facilities like a gym and swimming pool. Location is superb and the front desk staff are helpful. However, the service standard is really let down by the lack of promptness. Calls to reception often don’t get through, and room service requests can take 45 minutes or may not even be fulfilled. Such delays make the overall stay feel less enjoyable, which is a pity given how good the rest of the hotel is.

一共訂了6晚，前三晚幾乎沒怎麼睡好覺，因為樓上下水道的流水聲太大了，每天早上流水聲就在頭頂上回蕩！樓上的顧客每天早上6點多就起來一直斷斷續續洗漱搞到8點！對於晚起的人太痛苦了…. 後面三晚換了房間，但是一直聽到有按開關按鈕的聲音，估計是房間裏燒水閥自動跳匝的聲音。對於聲音敏感人士真的太痛苦了！ 建議酒店給顧客備上隔音耳塞！

My husband and I always love the city hotel. Why ? We love the vibes, the people, the location. This is our go to short escape, we go to every hotel in the city for 2days1night, we sit near the window with our JCO's Donut, enjoying the view, and resting. Sometimes we just want new air, feel stuck yesterday ? Now our mind is clear and fresh ☺️❤️ Oh yes, the crib clean and thanks for the free coloring book + crayon, popcorn, and refreshing welcome drinks. Service good, no doubt. Just the entrance and the mall, it is not stroller friendly so I need to go a bit farther and the parking lot is not near too with the lobby. Or Maybe I need to go again to check the access. That time we try to find the way but it seems like that's the way at that time.

Have stayed here before, however this round was a little disappointing as we found ants crawling on table and also on wall ledge. PARSLEY body wash provided - not everyone’s favourite so not sure why they chose this. Very empty gym which is 24 hours so a plus point.

The hotel location is convenient. There are a few exits and generally not difficult to find grab at the exits. The room is spacious and clean. Breakfast range is fine (plain prata is quite nice). I rated amenities low as the lift design is not good. There are only 3 lifts that operate between 8th to 33rd floors. It is okay when all 3 lifts are operating. For my 3D2N stay, there was almost one full day where one or two out of 3 lifts were down which led to super long wait for the lift at peak hour like breakfast time. Do think they need to relook into the lift.

住宿房間環境優美舒適，衹是櫃枱check-in速度很慢但checkout卻很快衹要放在櫃枱盒子裏，這邊還有上下樓層的電梯也是無敵慢這樣等電梯很浪費時間，希望後續酒店可以進行很好的改善。如後續有足夠充裕的時間，會再考慮入住的☺️

酒店位置方便，從星架波過關小過10 分鐘，隔離有商場，飲食購物應有盡有， 下次重遊首選灑店。