新山成功濱水酒店 (Berjaya Waterfront Hotel)

充滿充滿歷史感的酒店，內部設計宛如一艘渡輪。冷氣非常冷，床鋪稍微偏軟。浴室的熱水不夠熱，水壓也有點小。 早餐不錯，選擇豐富，蔬菜新鮮又美味，還可以自製三明治。

酒店位置後，就在柔佛海峽邊上，從房間就可以看到連接馬新兩國的大橋，景色不錯。酒店房間和洗手間都很大，住起來舒服。自助早餐也很豐富，喜歡。這是一家大型酒店，有氣魄，但管理的井井有條。前台一位高個子小夥子很好，他還能講漢語，溝通起來很順暢，因酒店太大，不知將車停在什麼位置，這位小夥子親自帶我去酒店後面的停車場去泊車，讓人暖心，在此要向他表示謝意！

酒店還算不錯的 就是設施這些都比較舊了一點 環境是挺不錯的 衞生也還可以 就是一進去房間有一股味道 可能是太少人住了

房間沒有電視的控制器 冰箱不冷 浴缸無法塞住水流 讓人無法泡浴水 兩天的早餐衹是一般吧了 其他方面還算不錯

地點還不錯，靠近關卡, 打車方便 但是設施有點舊，有種地毯發黴的味道 早餐選擇很多 需要交deposit RM 100

位置在中央區，人流不多，靠近海邊，酒店旁的商場賣平價貨，周邊煮炒小食店，鬧中帶靜。酒店特出的是房門都對着內堂，沒有走廊似的封閉和壓迫感，是優點。走十分鐘是海灘，愛玩沙和海邊玩水的小朋友去處。

在新山中央車站周邊尋找合適的住宿酒店實在不容易！ 要不是高檔高價格的星級酒店，要不就是條件相當一般的旅館，是價格&設備條件選擇的兩難！ 無意之間發現這家號稱四星的老牌酒店，仔細查看旅客的評論，完全是兩極化的差異...。帶著些許冒險的精神探究原因入住，結果發現確實空間寬敞、設備老舊、空間規劃設計也極其特殊，還好特別指定寧靜房間，所以沒有受到附近酒吧噪音影響，但餐廳、房務及大門人員卻非常友善親切，令人欣賞！ ps.酒店可以直接看到河景&海景，視野遼闊舒適是一大特色！

停車很遠，電梯很慢，停車場在6樓，前台在1樓，麻煩極了。 前台不會中文，6樓停車場進入酒店走廊有異味，房間異味，床單很臟，枕頭套很舊，睡了整身癢。 都是照騙。。。無語。。。 價格便宜，早餐還行。。。

The building is triangle in shape and all room door facing inwards of tri-angle with balcony able to see all floor all rooms in a glance, no floor privacy. Room design is very classic and basic, no bathrope no hand towels no pen paper. The house sliper is also lousy. Drop by to see the swimming pool but entrance are not easily visible to pool, no guard looking out in case of safety. I will not recommend unless you only need to overnight waiting to board Ferry.

I stayed at Berjaya Waterfront JB (Room 1532) from 6–10 September 2025 and was extremely disappointed with my experience. Room Assignment & View: - Upon check-in, I was assigned a connecting room, even though my booking was for a SEA view. I was later moved to a different room as no SEA view room was available, without any apology or compensation. Cleanliness & Hygiene: - Bedsheets were torn, and one even had a bloodstain after being replaced by housekeeping. - Towels were stained, old, and greyish. - Dust under the bed, stained mirrors, and water marks on the ceiling were evident. - Kettle had leftover water on check-in. - While rubbish on the table was removed, a large number of ants remained and no action was taken to address them. Maintenance Defects: - Faulty electrical sockets. - Bathtub was dirty, slippery, and lacked an anti-slip mat. - Toilet bowl cover was loose and unstable. - Wardrobe ceiling panel left open and toilet ceiling stained with water marks. Pest & Health Concerns: - Flying insects and termites appeared, especially after rain. - I developed rashes and bites on my legs, arms, and back during the stay. Service Shortcomings & Management Response: - Housekeeping removed my 1 time shaver but did not replace it. - Requests regarding cleanliness and maintenance were handled without courtesy or urgency. - Management could not explain how such issues occurred and said they could not do much since I did not report them during my stay. I repeatedly asked what actions would have been taken if I had raised the concerns, but they ignored my messages and never provided a proper response. Overall Impression: From all that I experienced, it is clear that the Berjaya Waterfront team lacks basic customer service, initiative, and proactive care. The reactive approach to guest complaints—expecting guests to identify issues rather than ensuring rooms are properly inspected and maintained—is unacceptable. In short, very disappointed from check in to check out, and even more so with how feedback and complaints were handled after my stay.