翡翠旅館 (Emerald Guesthouse)

三個人給我們安排了五張床 前台小姐姐太nice了 本來擔心沒法check in 的 每個小時一班接駁車從機場去酒店 早上還有送機 有wifi 接駁車在洲際酒店門口 臨時住一下還行 早上有打包帶走的早餐 問前台要一下就行

Good location if you need to travel to the airport and it was great that they offer a shuttle to the airport free of charge

perfect location for those who needs to get a close proximity and free shuttle to O.R. Tombo Int’l Airport, nice place with great vibes and superior security to keep everyone safe in the compound.

The place is located very close to the airport. The owners seem like nice people. The shuttle bus is always on time and the coffee there was the best I've had in a while. I'd definitely stay there again.

This hotel is very poor! Unfriendly service and poor facilities. No drinking water. The only positive is a free shuttle every hour to and from the airport. I won't be coming back.

Мне было холодно. В остальном все было отлично.

An amazing, beautiful, and serene retreat, just a short drive from Johannesburg Airport. Perfect for relaxation and convenience. The hotel provides airport shuttle at no extra charge.

Отель расположен недалеко от аэропорта. И большой бонус - бесплатный трансфер. Сам отель старый. Территория отеля ухоженная, много цветов, кустов, зелёные лужайки, бассейн. В каждом номере есть сейф. Посели сначала в номер, где очень воняло моющими средствами или не знаю чем, попросили поменять номер - поменяли. Тоже пахло, но не так сильно. Сотрудники отеля не рекомендуют выходить за территорию отеля, лучше заказывать такси, если куда то надо поехать, и то, в определенные места. Нормальные завтраки. Хотелось бы вместо маргарина, кушать масло.

1. Not picking up the phone 2. Not apologetic about it, I called all day for two days straight before the booking. It was so unsettling I wanted to book the shuttle service and enquire where to get it when I land in jhb. But there was no information provided on 永安 and when I called the number they left online to call to find out. No one was picking up 3. I arrived at the hotel asked about this and complained but they were so nonchalant about it as they clearly did pick up other calls. And miraculously they start picking up when I was testing if that number even works. They said they currently going through something with the landlines they had. But why not have an alternative number or an email address for these instances because they already know the problem with their land line. 4. The lady at the front desk was even aware that it’s a booking platform problem because apparently other platforms provide all the information for shuttle service and a shuttle service number. 5. Next thing they charged the person I was with just because they sleeping over. I felt scammed because I had already paid for the room. What does it matter if I only put in my details when the room is sufficient for two people (as it has two single beds put together to make one bed). Anyways we paid the extra R150 even though we knew it was just 💩 . The guy at the reception continued to ask us questions about what time we’ll check out? What time will we eat breakfast as our room offers this. I told them I have an early flight so I need to eat early and leave with the shuttle at 7am. So they suggested I eat breakfast at 06:30 am. 6. They further asked any food allergies or food we can’t eat. We told them we BOTH don’t eat pork. 7. Following morning I head over to the kitchen for breakfast at 06:30 as agreed. The staff seems shocked and unaware of my order and that I needed to eat early. They simply told me they start at 7am to serve breakfast. 8. So I asked them then why did reception suggest I eat at 06:30 yesterday, asked me about the time wrote it down and confirmed my sister’s time as well. Because we were checking out at different times. Why do all this admin when it didn’t really even matter. 9. So after the ladies at the kitchen go back and forth asking about my order. They finally decide to make me a plate. 10. I decided to bring my bags downstairs from my room because the driver is already waiting for me. And I don’t want to miss my flight waiting for a breakfast they failed to prepare in time according to what we agreed on the day before. 11. I went down finally received the food but couldn’t finish it as I was served at 06:50. The driver then rushed me and I left for the airport. I didn’t even finish eating. 12. Later my sister tells me that when she arrived for breakfast they served her PORK. When we specifically said we DON’T eat pork when they asked the day before. 13. Honestly worst treatment ever, what a scam, service in this hotel sucks and the amenities are not great either. Honestly I think the only way they surviving is because the BnB is cheaper and closer to the airport. 14. My sister and I will never book here again, and I definitely won’t be recommending it to friends that asked me about it a few days ago. I’d rather pay more for better service and a cleaner place and safe accommodating atmosphere.

I thought the place was nice, but to be honest the blankets on the bed and in the cupboard annoyed me with static electricity. The shower water came out way too fast. But everything else was great and the people are very nice.