金綠寶石會議中心酒店 (Chrysoberyl Hotel and Convention Centre)

No toiletries kept in the room tv was not working at check in.

Service was too bad. Not welcoming nature. Rooms were not cleaned well. No water bottle served

You have to order the food from outside. The swimming pool is great. Everything is fine. But there is no SPA as mentioned. Overall excellent property.

The reality was a dimly lit reception area with an almost deserted vibe, suggesting very few guests actually stay here. We opted for a premium room, which was spacious, but unfortunately, that's where the positives ended. The room key never worked, requiring someone from reception to accompany us to the 4th floor each time to unlock the door. Basic supplies were missing — despite booking for 永安le occupancy, there was just one towel and dental kit provided. The bed sheets seemed unwashed for ages, and the dark, gloomy pathways to the rooms felt eerie and unwelcoming. Breakfast was the most disappointing aspect of the stay. By the time we arrived around 9:40 AM, most items were unavailable. Idlis were rock-hard, appams were cold, and there was no gravy for the egg curry. The limited staff multitasked everything — one lady handled cooking, cleaning, and refilling buffet items, while another staff member alternated between clearing plates, serving tea, and manning the reception desk. The lack of professionalism was glaring. Additionally, the hotel lacks a proper restaurant; the so-called coffee shop seemed like a token setup. There was no room service after 6 PM, not even for basic tea or coffee. While the hotel did offer covered parking, even that was poorly managed. One morning, the entrance was blocked by a van, adding to the frustration. The confusion around the check-in policy added another layer of inconvenience. To their credit, they courteously extended our stay without additional charges, adhering to a 24-hour check-out policy. This is the only reason for giving them one star rating. Else they deserve zero star. While the staff were polite and tried their best, We strongly recommend avoiding this hotel.

Friendly and helpful staff. Comfortable and convenient stay in the centre of city kottayam, recommended

Room and bathroom was not clean, ac was not cooling and no fresh towels. Overall not worth the price at this hotel.

Ghost hotel - i was only guest in a 40 room hotel. Only one person at reception. Means total 2 person in such a big hotel. I think the hotel is about to close. Better avoid this is hotel and sleep on streets

Good rooms and good breakfast and location. Could have been a little brighter lit at entrance and landscaping outside.

Rooms are okay but no option in breakfast we have to eat that what they Serv ! Only 2/3 items we asked for a glass of fresh juice in breakfast a serving boy told no juice! they served us only appam with egg curry in breakfast !😭 please at list keep 5/6 items with some cut fruits and fresh juice!

No room service. Though charges are very high. I booked in makemy永安 since the rating was high. Staff need to cater to customer needs.