吉隆坡市中心沃特克斯套房 (Vortex Suites KLCC By BlackNest)

LOTS OF ISSUES: 1) GOT LOT OF WORMS INSIDE THE BATHROOM! VERY DISGUSTING! I AM NOT EVEN WANT TO STEP MY FOOT INSIDE THS ROOM! 2) PIPE LEAKING BEFORE EVEN USED IT! Right after check in, kids told me that the hose inside bathroom is leaking! After complained,they fix it! 3) NO FREE PARKING PROVIDED FOR ROOM UNIT! ADDITIONAL CHARGED, 4.40MYR/hour. ANOTHER EXTRA CHARGED, I PAID 60MYR FOR 2 DAYS FOR PARKING CARD. 4) ADDITIONAL CHARGED FOR SWIMMING POOL! 20MYR/per entry. 5)STAGNANT WATER INSIDE THE BATHROOM! 6) ITCHY BEDSHEET! 7) I'VE BEEN ADDED TO WHATSAPP GROUP THAT INCLUDE 11 OF THEIR TEAM, BUT LATE RESPONSE. ESPECIALLY WHILE SEARCHING FOR D CAR PARK. ON WHATSAPP GROUP, AFTER ASKING ABOUT THE CAR PARK, THEY DO MENTION CAN PARK AT ANY WHITE BLANK COLOUR ON WALL, BUT NOT MENTIONED ABOUT GREY BLANK COLOUR ON CAR PARK WALL. (This is what they replied: *Can park at any level as long as the reserved tag has NO NUMBER plate on it*) What about reserved tag colour? They not mentioned about that at all!!!! THIS STATEMENT NOT CLEAR! WHICH IS MY BROTHER CALL ME AND ASKING ABOUT THAT. Some of parking lot got white colour with plate number on it!!! OTHERS LOT got grey colour!!! So confusing. If we park without alert on this, our car will get clamped and we will get fined 100myr. STRESS WITH CHECK IN, ADD ANOTHER MORE STRESS SEARCHING FOR AVAILABLE WHITE BLANK COLOUR CAR PARK AND WAITING THEM TO UPDATED. COZ OF LATE REPLY, I DIRECTLY CALL SEVERAL PERSON ON WHATSAPP GROUP. SOME OF THEM NOT EVEN PICK UP THE CALL!!! AT THE SAME TIME, KIDS CALL ABOUT PIPE LEAKING ON BATHROOM!!! SPEECHLESS! ALWAYS NEED TO ASK THEM ONE-BY-ONE. THS KIND OF THINGS, THE BASIC INFORMATION LIKE THS, NO NEED TO WAIT TILL CUSTOMER ASK!!!!!! 8) HALF OF REFUND RECEIVED, BUT I STILL NOT SATISFIED AS THEIR SERVICE SO BADLY MANAGED! 9) DISASTER CHECK IN TIME! BEING INFORMED BY ONE OF THE STAFF THAT HANDLED ME FOR ARRIVING TIME (MR.HAFIZ FROM BANGLADESH) THAT THEY HANDLED LOTS OF GUEST WAITING AT THE LOBBY THAT WANT TO CHECK IN OTHER UNITS IN RUSHING WAY! I AM NOT FINISH TALKING WITH HIM YET, HE ALREADY RUSHING TO THE LIFT!! WHATTTT THE.......! I ALWAYS TRAVELLING. THS IS THE WORST AND DISASTER EXPERIENCE EVER!!!!!!!!!! DEFINITELY COMPULSORY NOT RECOMMENDED. FOR YOUR MENTAL HEALTH, AND FOR YOUR EXHAUSTED TIME OF TRAVELLING TIME, MONEY AND ENERGY, NOT EVEN ONE CENTS WORTH IT, ESPECIALLY WITH FAMILY AND KIDS, DO NOT BOOKED HERE, BETTER BOOK AT ANOTHER HOTEL!!!! EVEN A BIT EXPENSIVE, BUT THOUSAND TIMES BETTER THAN HERE FOR SURE!!! 3 days before check in, I received an email to whatsApp them. I whatsApp d first given number, they ask me to contact another number. I whatsApp second number, they ask me to contact the 3rd number. I do understand they got team handled ths unit. But this is soo unprofessional guys!!! CRAZY MANAGEMENT!!! Normally other hotels/apartment management will send you all the details about room, parking, swimming pool informations and the basic information related to the room that we booked. Unfortunately this Vortex KLCC, we need to ask them ONE BY ONE! SPEECHLESS AND VERY ANNOYED BY HOW THEIR MANAGED AND HANDLED THE CUSTOMERS SINCE FROM CHECKIN TIME!NOT TO MENTIONED 2/3 DAYS BEFORE CHECK IN REPLY MANNERS! Pass another and another number! One of their staff on WhatsApp group ask me to give them a good rating after they talk about rebate!! What the...! Seriously!!!?? How dare ths management of the unit asking ths kind of things while they give me that unit in a disaster condition! Ths is not about rebate, ths is about cleanliness, service and experience that people PAID to use it!PLEASE OPEN YOUR EYES! I HOPE NO ONE WILL BE FACED THE WORST AND DISASTER EXPERIENCE LIKE ME AT VORTEX KLCC! DEFINITELY NOT RECOMMENDED. I REPEAT, DO NOT EVER BOOK AT VORTEX KLCC! DO NOT BELIEVE WHAT THEY OFFERED ON AMENITIES, MOST OF IT IS ALL EXTRA CHARGED! DO NOT TELL ME I AM NOT TELLING YOU. I ALREADY GIVE YOU A WARNING ⚠️⚠️⚠️⚠️⚠️⚠️⚠️🚫🚫🚫🚫🚫🚫🚫HAZARD

Cleanliness and Location overall was good and strategic. Please remove your special facilities, swimming pool need to pay but not event mention, very disappointed. Came with family, of course we want to do swim together.

You get what you paid for!! Thank you, just for an overnight stopover. 1. Very annoying check-in, I have to fill up the form 2 times. I have to wait even though I informed them I was on my way and 10 minutes away. 2. Very dirty apartment. I saw a few cockroaches around. Dusty, old furniture, and it should have been thrown away. The toilet seat is broken. I have to sit on a cracked toilet seat. I informed them about it, and they replied to me from the previous guest. You should fix it before the next guest comes as I check in late at 8.30 pm. I am sure it's enough time to fix it. It's just a small job. They provide a washing machine with no dryer. No balcony to dry your clothes and no windows can open for air circulation. AGAIN, YOU JUST PAID RM150 SO WHAT CAN YOU ASK FOR MORE. HOPE YOU IMPROVE.

很寬躺而且有兩個廁所，.位置很好距離KLCC步行10分鐘左右，在雙峯塔及吉隆坡塔中問，我這問看吉隆坡塔，也可步行到柏威年及阿羅街約20~30分鐘.，單軌列車站步行8分鐘，唯一不喜歡氣宣是打開的關不上，晚上的汽車聲很大，淺眠的謹慎選擇，床鋪算乾淨潔白，建議帶著一次性床品你們懂，房東很好我們是凌晨15分才到，他等我們也很好講解如何使用這必須贊，需英文溝通

房間非常適閤家庭出行，三間卧室兩個大床一個小床，帶客廳和廚房，設施齊全，距離吉隆坡雙子塔也很近，步行可達。客房服務也很好，溝通沒有障礙，值得推薦，唯一缺憾就是泳池和健身房是收費的。

地理位置優越，去網紅麥當勞和吉隆坡落日飛車都在一公里左右的距離。房間乾淨整潔。樓下有個 711 小超市，可以補給。不足之處是沒有類似前台的地方，要和管理的人在微信上提前約，才會派小黑過來辦理。

생각보다 숙소는 그저그랬고 싱크대 물이 자꾸 막혀서 애먹었네요... 그래도 이정도 높은 층수에 이 가격대면 정말 괜찮은 것 같아요 !! 뷰도 정말 좋았습니다. 다만 카드키가 1개뿐이라 따로 이동할땐 문을 열어주러 아래층까지 내려가야한다는 점이 불편했어요. 비행기 시간 때문에 이른 아침에 체크인 해달라고 요청드렸는데 주무신다고 좀 늦으시긴 했지만 감사했습니다.

酒店位子不錯，周邊都是大型商場，雙子塔很近，出行都是靠2條腿，打車也很不方便，設施也很齊，洗衣機，微波爐，灶台都有，人還很少，不亂，樓下就是711，一家人住一塊熱鬧，還實惠，值得推薦

직원분들 친절해요, 연락도 빨랐습니다. 도착전에 보증금 어떻게 하라고 메세지 오는데, 전 만나서 현금으로 했어요, 보증금은 체크아웃할때 돌려주고요. 방은 사진에 보이던것과 비슷합니다. 근데 청결도는 좀 떨어집니다. 욕실 같은곳이 좀 지저분했어요, 경유하는데 트윈타워 보고싶어서 예약했던방이예요. 방에서 타워가 보이진 않지만 10분정도만 걸어가면 나와서 너무 좋았어요. 다른방은 보이는 방도 있을것 같아요.

Location is superb. Our second time booking this place. Service is excellent as well. They delivered extra towels close to midnight and were extremely responsive to messages. Check in and out were smooth. Apartment has great views of city at 51st floor.