吉隆坡悅榕莊 (Banyan Tree Kuala Lumpur)

各方面都挺好，就是每次入住的房間斜對面或者是旁邊都有個過道的門，導致很多噪音，房間的空調也是比較大的聲音，但是環境跟早餐也都不錯

在布吉住過悅榕莊之後開始喜歡這個品牌。吉隆坡這家地理位置非常好，走連廊就可以直通柏威年商場，晚上會給點上精油香薰，度假感很好。早餐是單點的，可以保證品質。房間景觀優越，可以看到所以標誌性地標。晚上去健身房準備去看了泳池，正對雙子塔，非常震撼。 服務方面有不愉快的體驗，提前一個多月定的房間，前台告知沒有大床房了，給我們安排雙床且第二天再更換，期間未表達任何歉意、也沒有承認自己的問題。我明確表示顧客不能承受你們工作錯誤帶來的結果，需要妥善解決。在我多翻拒絕不合理安排後，才給升級安排了帶大床的套房。雖然此後酒店有道歉，但這種體驗非常不好，從一開始處理這種問題的態度和思路就是錯的。

Banyan Tree Kuala Lumpur – A Wonderful Stay in the Heart of the City The hotel is beautifully located in the Golden Triangle, just across from Pavilion KL, with stunning views of the Petronas Twin Towers. It’s slightly removed from the hustle and bustle of Bukit Bintang, yet still close enough for easy access — a perfect balance between convenience and tranquility. Upon check-in, guests are offered a selection of incense and essential oils for their room — a lovely and thoughtful personal touch. We stayed in the Signature Banyan Retreat, which was cozy, comfortable, and came with all the amenities you’d expect, plus a beautiful view of KL’s night skyline. We did encounter a minor issue on our first night when the room’s light switches stopped working, including the master switch. The maintenance engineer arrived promptly, even though it was close to midnight, and quickly resolved the issue with a system reset. Really appreciate how efficient and polite he was! We also dined at Torito, the hotel’s Peruvian-Japanese restaurant, and it was a delightful experience. The ceviche clásico is a must-try — so refreshing and full of flavor. The lomo saltado featured perfectly cooked medium-rare beef tenderloin, and the stone ceviche, a warm twist on the classic, was equally impressive. Unfortunately, we were too full to try dessert, but the attentive service made the meal memorable. Special thanks to Izat (Front Desk), Hakim (Breakfast), and all the other staff members whose names we didn’t catch, for their warmth, patience, and genuine hospitality. Their friendly smiles and willingness to help made our stay at Banyan Tree Kuala Lumpur truly enjoyable.

Excellent location and great connectivity to Pavilion. Even though the hotel is starting to show signs of ageing, it has been well maintained. The view of KLCC at Horizon Grill is superb as well.

お部屋、特に水回りがとっても広くて綺麗で景色も良く最高でした！ また、アップグレードもしてくださってKLタワーをのぞめるビューのお部屋は最高でした^^ 朝食はテラスで食べることもでき、最高の一日をスタートできます。 おすすめです！

酒店在市中心， 一樓有個獨立電梯到2樓有連廊可以從酒店直接到對面的百盛商場，裏面的蘭花香水，labubu購買都非常方便，還有很多美食。從百盛的另外一個連廊可以一直走到雙峯塔，約20分鐘，很適合citywalk。 酒店的前台在53層，入住時會有非常強的儀式感， 服務員都很熱情。 整體房間不多， 所以環境非常安靜，會點精油，還有夜床服務。早餐在58層， 可以看見雙峯塔， 點餐也非常豐富。 泳池也很贊，半露天，很出片

過去慶祝生日定的房，已經很晚去入住了，結果關燈過後，整個晚上 房間的電話閃光燈一直在閃，瘋狂的閃，關不了，根本沒睡好，一閃我就以為打雷了，莫名其妙！結果接近早上又一直有聲音 。很吵！不好的體驗 五星級酒店 這樣真的是不值

사람들이 돈 주고 호캉스 가는 이유를 알것 같습니다 서비스나 모든게 좋았어요 다만 조식이 생각보다는 조금 아쉬웠습니다 그거 말고 전부 만족해요

I had a really pleasant stay at this hotel. The room was clean, comfortable, and well maintained. The staff were friendly and helpful, always ready to assist with any questions. The location was convenient, making it easy to get around. Overall, it was a comfortable and enjoyable experience — I would definitely consider staying here again.

Unforgettable Service at Banyan Tree Kuala Lumpur I’ve stayed at several 5-star hotels before, but the service at Banyan Tree Kuala Lumpur really stands out. Right from the start, Farhana at reception made me feel genuinely welcomed. She was warm, professional, and so friendly—it felt like I was being greeted by someone who truly cared. Although I had a small issue with my room (which was resolved by someone else), Farhana’s kindness and the way she carried herself made the issue feel minor. Her presence and the great first impression she gave really set the tone for my entire stay. At the restaurant, Raynalin and Halim were equally amazing. They were attentive without being intrusive, always checking in at just the right time and offering thoughtful recommendations. I felt so well taken care of—like they really wanted me to enjoy my meal and have a peaceful experience. I also noticed how consistent and gracious they were with every guest, which says a lot about the service culture at this hotel. The people here are what make Banyan Tree KL truly special. Farhana, Raynalin, and Halim—thank you for making my stay so memorable. I’ll definitely be coming back.