關丹瑞園海岸度假村 (Swiss-Grand Beach Resort Kuantan)

Overall, everything was very good and satisfying, except for the pizza I had by the beach, which had a hair in it. Someone did come and replace it with a new pizza, but the time taken to prepare the replacement was very long, to the point that I had already lost my mood to enjoy the pizza. The first time I ordered, the food arrived very quickly, but when they replaced it, I had to wait for quite a long time. This was very disappointing.

The Sea nearby is not that beautiful but clean enough for family. Swimming pool only one for adults and the other for children. The weather is really hot but there’s not much shadows around Swimming pool. Breakfast is good but everyday the same, not much difference.

Surroundings: Very nice with beaches n sands for kids to play Rooms: Comfortable n we get the centre room with pool n beach view Amenities: This is the bad part with dissapointment experience at the pool. SHIRTS & JERSEYS are not allowed in the pool n parents have to let their kids play at their own in the pool. At last we just play around at the beach.

Nak breakfast situ..take time .arini Ada guests sampai kena beratur atas tangga .mungkin kna buat penambahbaikan dari segi tempat makan. Makanan banyak Dan sedapppp..ruang utk kids zone Pula, mainan xbrapa banyak..kena topup sikit dan boleh tukarkan mainan lama kpd yang lebih baru..

Had a pleasant stay at Swiss-Garden Beach Resort Kuantan. The room was clean and comfortable, and the beachfront location was perfect for a relaxing getaway. Facilities like the pool were great, though breakfast could be a bit crowded. Overall, good value for a short, peaceful stay.

Really enjoyed the overall look of the hotel. It’s newly renovated, clean, and has a very nice rattan + Muji-inspired aesthetic. The whole place feels calm and modern, which I really liked. However, because it’s still quite new, there was a slightly odd smell in the room. Probably from the new furniture or materials. Not too strong, but noticeable. I also requested a simple room decoration for a birthday surprise for my husband, but since we arrived late, nothing was prepared. While the staff offered for us to order a cake from the cafe the next day, it didn’t feel the same anymore as the surprise moment was already gone. Breakfast was good with a wide variety of food, and the location is convenient with plenty of food places nearby. Not very recommended for those who wants to work from hotel as the lobby is hot with no aircond. Had to work in the room but it might be nice if the lobby is more comfortable to lepak and work. Overall, it’s a pretty hotel with great potential, but there’s definitely room to improve, especially in terms of customer service and attention to special requests.

Overall - Rooms are clean and feel fresh (stayed in the family executive sea view room). Main areas are newly renovated with a fresh look, though some parts of the property still feel dated — generally well maintained. The breakfast buffet was decent with local favourites, a western spread, fresh juices and decent coffee. Did not have a great experience at the BBQ dinner due to beach flies. Management took some time to react but ultimately replaced all the food and put measures in place to deter flies. It was off-putting, though it appeared to be an isolated incident — staff were apologetic and receptive to feedback. 🏨 Room — 7/10 Clean, spacious, with all the essentials. 🧹 Cleanliness — 8/10 👋 Staff Friendliness & Responsiveness — 7/10 Staff were friendly and well-mannered. Junior staff would benefit from further training in food safety and guest feedback escalation. 📍 Location — 7/10 Set on a clean, soft-sand beach. Opposite the hotel is a long stretch of local food stalls and eateries. 🍽️ Food & Drink — 5/10 Breakfast buffet is decent. BBQ dinner has room for improvement. 🌅 View/Scenery — 7/10 Clean stretch of beach directly in front of the property. 🏃 Activities Around — 7/10 Surprisingly good gym — older equipment but very complete with a rack and barbells. Plenty of spots to lounge at the beach. Spa was closed for renovations. There is a private ATV operator next to the resort which felt like a safety hazard, with children and adults riding unsupervised and recklessly. ♿ Disabled Friendliness — 8/10

設施：很好 衞生：很好 環境：很好

酒店很一般，沒什麼人，沙灘也很一般，酒店比較舊，設施不好，周邊沒什麼吃的，下次我肯定不會再來了，大家優先選擇旁邊的其他連鎖新一點的酒店吧

非常適合旅遊舒服