Kamui之湯La Vista阿寒川酒店 (La Vista Akangawa)

自駕遊非常合適 ，沒有自駕不建議 每間房間都有私人温泉， 公眾温泉有室內室外 也有3個獨立私人温泉 員工很熱情親切

地點很好，距離巴士站約5分鐘步程 服務非常好，房間寬敞舒適，很乾淨 房間內的温泉暖暖的 不太熱 不知道是不是因為天氣太冷

訂的是豪華河景雙床房，房間很舒適，房間的景很美，温泉很讚，太舒服了~~餐也很好吃，我很喜歡。推薦。我們是搭巴士旅遊，前一天住阿寒湖的飯店，我請櫃枱打給la vista來接我們，提早兩點半可提前check in，還有用宅急便寄來的行李也幫我們送到房間裡了，讚！最後一張是旅館裡的燈飾，好美，讓我忍不住凝視。

在這樣的小地方保持着一流酒店的水準，房間超預期乾淨，超高層高，有Netflix，隔音到位。秉承着日航的格調，餐廳領位是西裝革履相貌堂堂的老帥哥。 本來想給打滿分，結果第一天早餐等了十五分鐘，第二天竟然等了一個小時！而且早餐也實在太擁擠了，過道留的很窄桌子超小，手臂幾乎要碰到鄰桌，讓人很不舒服。希望酒店早餐時段開放更大面積的空間，對於旅客而言，早上要排九點多才能吃早餐會影響一天的行程。

Location is great, right in nature. Rooms are Japanese design, spacious and cozy. The lobby is not a nice atmosphere, it looks messy and crowded with a gift shop and too many messy things. There is no feeling of design and elegance. What is really bad and low level quality is the fact that all drinks are being served in cheap single use plastic cups. There is a beverage bar where you only get plastic cups. At breakfast in the restaurant you only get plastic cups. In the evening for the snacks bar, they also only have plastic cups and cheap paper plates. This is not in line with a hotel of high quality and standard, nor sustainability. I can only imagine the amount of waste that they have every day from only the single use cups and plates. And the feeling of quality and luxury is mainly disturbed by this. Sorry but you cannot serve sparkling wine, wine and any type of beverage in a plastic cup, this is unacceptable. There should be reusable glasses, it’s much better for customer experience and the environment. Also, the customization level of breakfast and dinner is a bummer. We asked for a vegetarian option and they emphasized that customization is not possible. I guess we have to accept that. They also said that food allergies and any other preferences (like vegetarian) cannot be accommodated. Then we simply asked to just not serve the meat, just leave it out. They said this is not possible - how can this be?? You can simply leave out and keep the meat if the guests do not want it. This aspect of customer service needs to be improved. If you cannot accommodate a vegetarian alternative that’s bad enough. But not being able to make this tiny adjustment when you serve the dishes means a refusal to recognize your customers’ needs. We were not asking for anything extra, we were only asking to leave something out and not serve the meat so that it’s not wasted because we do not eat meat. Ultimately we were served the meat and did not eat it - what a waste. I am still lacking an explanation for this inflexibility, bad customer service and food waste approach. The hotel needs to improve this.

酒店適合在一個陌生國家找個地方安靜兩天，要不道東風景和川西什麼的沒法比。每天看見好幾衹小鹿，像演員一樣吃飯的時候泡湯的時間就會過來吃草甚至表演過河。吃的一般般吧但餐廳服務員很熱情。前台熱情但是客人到門口是沒有人迎接的這個比較詫異。前台有個中國小夥。如果不包車或者是不自駕不大建議來因為基本上動不了除非就在酒店，連去鎮子上都很費勁因為很少的巴士而且沒出租。酒店裝修不豪華也不像坐忘林那種搞調調，算是日式中規中矩風。夏天人也很多但是泡湯的人不多，三個私湯先到先得進去門一鎖就OK還是挺不錯的，公共湯人也少到天剛黑去就一個人，是有室外在河邊的風景很好，冬天應該很好。周邊推薦摩周湖和屈斜路湖，屈斜路的砂湯很神奇，那個露天温泉冬天應該很好會有很多天鵝。阿寒湖沒看出啥名堂。土著的木雕像是阿拉斯加或温哥華的原住民。反正比住在鎮子上好。 還有就是住的越久吃的會略微好像，每天的菜單是根據住多久來的。

早餐不是自助餐，是精緻類型的，房間很讚，蠻新的，晚上還有免費的宵夜拉麵跟冰棒可以吃，打開窗戶就可以看到流水

很好的温泉酒店，房間乾淨衞生，有戶外温泉，房間內也可以泡温泉，晚餐早餐都是定食，不再是自助餐型式，多了一份渡假漫活感覺 扣分位是去樓上房間有一小階樓梯 ，有4件大行李的我很不方便 好運的話在餐廳有機會同鹿一起進餐 晚上十點半有免費拉麪 總體還不錯 會考慮再入住

昨年に続き今年も結婚記念日のお祝いに 利用しました。 3月の平日から祝日にかけての宿泊のためか 利用客が少なかったように感じました。 そのおかげでゆっくりできました。 気になった事は露天風呂の樽風呂の場所が ちょうど軒先の下なので雪解け水が落ちてきて 入れませんでした。

在道東這種偏遠的地方算是不錯的，但是酒店面積範圍其實不大，圖片裏看到的森林湖泊是去不了的，酒店內部和浴場設施和鎮上的鶴舞還是舞鶴不能比。早餐晚餐和輕井澤，草津温泉那些地方的同類酒店也不能比，不過那裡是本島，競爭激烈，食材成本相對低。