Best Western Premier Hotel Gulberg Lahore (Best Western Premier Hotel Gulberg Lahore)

又臟又吵，服務態度也很差，還扣我按金不還，還在解決，大家不要預訂

The hotel itself is good but the service at reception was terrible. Since I had strange noise continually at my room, I requested to change room. But due to fully booked on that day, the reception staff couldn’t change. That’s is fine not to change due to fully booked but they didn’t do any reaction to stop noise. I invited reception staff (Mr.A) 2 times to let Mr.A hear what kind of noise I heard and Mr.A said maybe housekeeping on different floor is still working (1 am at night!), I will check it etc, but even 1 hour later I still had strange noice. Obviously Mr.A didn’t do anything to stop noise and I again invited reception other staff (Mr.B, senior of Mr.A)to my room but Mr.B didn’t hear anything from Mr.A and Mr.B didn’t know also anything what Mr.A did for the noise even Mr.B is senior position. Mr.B promised to ask Mr.A what Mr.A did for the noise and give me feedback. But Mr.B didn’t give me any feedback.next day on 8am I requested to change room but since the reception staff (Mr.C)seems to be sick, Mr.C said Mr.C request other staff to change room. But nothing happened. So around 11am,I again went to reception to request change room. But then other staff (Mr.D) said still there are no available rooms since check out time is 12 noon.but it means even I requested to change room at 8, until 11pm I again went to reception, they didn’t inform me anything. They should have informed to wait until noon etc in advanced. I was very much disappointed such poor service. They didn’t react anything about the notice issue at all and next day they didn’t inform me anything about changing room until I requested again and again. Very poor and unprofessional staff at reception.

來巴基斯坦出差，晚上9點半到酒店，到了一個旅行團等了半個小時才給辦理入住，體驗感比較差。另外早餐不是很適閤中國人口味，一色的咖喱飯，實在吃不下去，一個四星級酒店早餐咖啡還是速溶的那種，簡直無語

房間大小還不錯，但是設施相比國內，衹有3星的水平，坦白來説，酒店的早餐其實相比巴基斯坦當地餐館的水平來説好很多了，拉合爾就沒有特別像樣的中餐廳。酒店可以提前定防彈車和安保服務，但是比較貴，核算下來差不多要500美金一天了。我有前台的WhatsApp ,

Dear Hotel Management !!! Can't praise this hotel highly enough - they are really amazing The staff at reception in particular have the best customer service skills I have experienced in Pakistan - feels like being in a western hotel. I wished I remembered his name but the man who checked me in and checked me out was extremely professional with fantastic customer service skills. Reception management should find out who he is and give him a pay rise. God bless you man

接上篇，客房服務衞生打掃得很好很乾淨，酒店人員的服務態度都很不錯，安保 餐廳以及接待的前台。希望下次來可以放鬆中國人出行限制

酒店有提供安保和司機接送服務，Cheif Security Guard的Arslan服務非常棒，幾乎24小時會回覆消息，出門在外很放心！

Great Stay at Best Western Lahore Had a wonderful stay! The hotel was clean, comfortable, and well-located. Staff were polite and helpful, and the rooms were spacious with great amenities. The breakfast buffet had a good variety and quality. Highly recommend for a comfortable stay in Lahore!

Overall, my stay was enjoyable. The hotel's location is quite convenient, with easy access to nearby restaurants, cafes, and shopping malls, particularly on M M Alam Road. However, the single beds in the standard twin rooms felt a bit small. The check-in process was smooth, and the valet parking was very good. Breakfast offered a typical Lahori spread with a variety of food options, which was nice. If you have booked in advance, be prepared to pay some taxes at the reception. Additionally, you'll need to deposit a certain amount as a security hold, which will be refunded at checkout. I found this a bit unusual. Overall, I believe the hotel is slightly overpriced, considering the quality of service and facilities provided.

巴基斯坦真是我最慘痛的經歷，到了之後才發現中國人在那裡必須租防彈車才可以出行，不然酒店就不讓你出門，我後我們就讓酒店幫我聯繫，從早聯繫到晚，找到一輛九萬盧比的車，彈車把我們送到另外一家五洲明珠酒店。這酒店就像看犯人一樣，看着我們，不讓我們出去。我巴基斯坦。我真的不想去第二次了。