Here’s a professional English translation of your message:
---
I booked a stay for my friend who arrived in Australia at 11 PM. He just needed a place to sleep until 7 AM before continuing his journey. Unfortunately, there was no flexibility or assistance from the hotel.
He was left standing in the street for two hours in the cold and rain. I even made an international call to the hotel management, and they told me he had to call them himself. But he didn’t have an Australian SIM card, and his international line wasn’t working. He kept trying to ask passersby for help just to get internet access — and still, the hotel staff remained completely uncooperative.
On top of all this, they charged 11 AUD to the credit card without justification, and they didn’t let him in or allow self check-in until he managed to call them at 2 AM — after a night of unnecessary hardship.
I also tried contacting 永安 customer service at the same time, but unfortunately, no one responded. It was the worst night I’ve experienced — having someone in distress and being completely unable to help because of the hotel's lack of support.
The attached photos clearly reflect the street conditions — no taxis, no cars, no pedestrians, and extremely cold weather. When he arrived, the door was locked, and there was absolutely no response, assistance, or support from the property.
Baihe928
與好友旅遊
商務大床房
入住於2025年03月
5.0
極好
評價於:2025年04月01日
交通方便,去小鎮逛逛挺方便的
訪客
與好友旅遊
標準大床房
入住於2025年03月
4.7
很好
評價於:2025年03月28日
Nice and comfortable place of stay. Easy access to shops or restaurants nearby.
訪客
情侶
商務大床房
入住於2024年12月
3.7
不錯
評價於:2024年12月26日
The hotel itself is very beautiful, great location as well. However the room feels very stuffy, the balcony is locked only a small window is left open and the screen window is incredibly dusty, I don’t think it’s ever been cleaned. Also the housekeeping is very unprofessional, she came straight in without even knocking the door around 9am while we are still sleeping, just saying hello when unlocking the door. Unhappy about that.
Here’s a professional English translation of your message:
---
I booked a stay for my friend who arrived in Australia at 11 PM. He just needed a place to sleep until 7 AM before continuing his journey. Unfortunately, there was no flexibility or assistance from the hotel.
He was left standing in the street for two hours in the cold and rain. I even made an international call to the hotel management, and they told me he had to call them himself. But he didn’t have an Australian SIM card, and his international line wasn’t working. He kept trying to ask passersby for help just to get internet access — and still, the hotel staff remained completely uncooperative.
On top of all this, they charged 11 AUD to the credit card without justification, and they didn’t let him in or allow self check-in until he managed to call them at 2 AM — after a night of unnecessary hardship.
I also tried contacting 永安 customer service at the same time, but unfortunately, no one responded. It was the worst night I’ve experienced — having someone in distress and being completely unable to help because of the hotel's lack of support.
The attached photos clearly reflect the street conditions — no taxis, no cars, no pedestrians, and extremely cold weather. When he arrived, the door was locked, and there was absolutely no response, assistance, or support from the property.
Baihe928
與好友旅遊 商務大床房
入住於2025年03月
5.0
極好
評價於:2025年04月01日
交通方便,去小鎮逛逛挺方便的
訪客
與好友旅遊 標準大床房
入住於2025年03月
4.7
很好
評價於:2025年03月28日
Nice and comfortable place of stay. Easy access to shops or restaurants nearby.
訪客
情侶 商務大床房
入住於2024年12月
3.7
不錯
評價於:2024年12月26日
The hotel itself is very beautiful, great location as well. However the room feels very stuffy, the balcony is locked only a small window is left open and the screen window is incredibly dusty, I don’t think it’s ever been cleaned. Also the housekeeping is very unprofessional, she came straight in without even knocking the door around 9am while we are still sleeping, just saying hello when unlocking the door. Unhappy about that.
Pun Sut Ieng Cecilia
情侶
庭院景觀房
入住於2025年08月
Abdo
商務旅客
豪華房
入住於2025年07月
Baihe928
與好友旅遊
商務大床房
入住於2025年03月
訪客
與好友旅遊
標準大床房
入住於2025年03月
訪客
情侶
商務大床房
入住於2024年12月
訪客
家庭旅遊
甄選雙床房
入住於2024年10月
Hosaw
情侶
庭院景觀房
入住於2024年10月
Tanxianzheli
與好友旅遊
商務大床房
入住於2024年09月
BLUEEYES2
家庭旅遊
入住於2024年02月
zq&qq
家庭旅遊
庭院景觀房
入住於2023年12月
Pun Sut Ieng Cecilia
情侶 庭院景觀房
入住於2025年08月
Abdo
商務旅客 豪華房
入住於2025年07月
Baihe928
與好友旅遊 商務大床房
入住於2025年03月
訪客
與好友旅遊 標準大床房
入住於2025年03月
訪客
情侶 商務大床房
入住於2024年12月
訪客
家庭旅遊 甄選雙床房
入住於2024年10月
Hosaw
情侶 庭院景觀房
入住於2024年10月
Tanxianzheli
與好友旅遊 商務大床房
入住於2024年09月
BLUEEYES2
家庭旅遊
入住於2024年02月
zq&qq
家庭旅遊 庭院景觀房
入住於2023年12月